Tax & Permit Specialist I

City of Atlanta, GA•Atlanta, GA

42d•Hybrid

About The Position

The Tax & Permit Specialist I is an entry level position that is responsible for processing and maintaining tax and permit applications in accordance with City ordinances, local regulations, and state laws. The role involves reviewing applications and supporting documentation, verifying compliance, and ensuring timely issuance of tax certificates and permits. Specialists perform accurate data entry, account maintenance, and financial processing within the City's account management systems. This position requires strong attention to detail, organizational skills, and the ability to interpret and apply applicable tax and regulatory requirements. The role interacts regularly with business owners, residents, internal departments, and external stakeholders to provide information, resolve account issues, and support the collection of taxes and fees. Work is performed under general supervision and requires sound judgment, excellent customer service skills, and a commitment to accuracy and compliance. This is a non-supervisory position.

Requirements

Associate's degree in accounting, business or public administration, or closely related field, or equivalent combination of experience and training.
Proficiency in Microsoft Office Suite and other relevant software.
Excellent customer service and communication skills with the ability to explain complex regulations in a clear and professional manner.
Strong analytical and problem-solving skills with keen attention to detail.
Strong interpersonal skills and the ability to build relationships with stakeholders.
Ability to handle multiple tasks and prioritize effectively.
Strong written and verbal communication skills.
Ability to work under pressure and meet deadlines.
Knowledge of local, state, and federal tax regulations.
Aptitude to deal with confidential matters tactfully and with good judgment.
Analytical skills to research, report, and troubleshoot issues and process inefficiencies.
Knowledge of when to escalate issues when applicable.
Ability to follow direction and work independently.

Responsibilities

Be knowledgeable of all requirements to process and administer various tax and permit applications.
Verify the accuracy of submitted documents and ensure compliance with relevant regulations.
Respond to inquiries from taxpayers regarding tax and permit requirements, procedures, and obligations.
Maintain accurate records of all transactions and communications.
Collaborate with other City departments to ensure consistent enforcement of tax and permit laws and regulations.
Stay informed about changes in tax and permit laws, regulations, and policies that may affect tax and permit administration.

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