Tax Operations Lead

Priority Technology Holdings, LLC•Hicksville, NY

21d•$87,436 - $117,915•Remote

About The Position

As a Tax Operations Lead, you will play a critical role in driving operational excellence across our tax function. You’ll serve as a subject-matter expert and operational owner for key tax workflows, leading day-to-day execution while also setting standards, improving processes, and supporting the team through complex and escalated issues. This role blends hands-on tax operations with leadership, cross-functional influence, and continuous improvement. This role is ideal for someone who brings deep tax operations expertise, thrives in ownership and accountability, and is energized by building durable systems that scale with growth.

Requirements

5+ years of experience in tax operations, payroll tax, compliance, or a related function, with increasing ownership or leadership responsibility.
Hands-on experience with MasterTax, including filings, amendments, reconciliations, and troubleshooting in a payroll tax environment.
Strong working knowledge of tax filing and remittance processes, corrections, amendments, and jurisdictional compliance requirements.
Proven experience balancing tax accounts and resolving discrepancies in a high-volume or regulated operational environment.
Demonstrated ability to lead through influence, owning outcomes and guiding others without needing formal people management.
Track record of identifying process gaps and implementing operational improvements that scale. Strong analytical, organizational, and communication skills, with comfort navigating ambiguity and complex systems.

Responsibilities

Own and lead core tax operations, including filings, remittances, account balancing, corrections, and amendments, ensuring accuracy, timeliness, and compliance across jurisdictions.
Serve as the escalation point for complex tax issues, filing tax amendments, conducting root-cause analysis and driving resolution in partnership with Customer Service andEngineering, and external stakeholders.
Ensure ongoing tax compliance, proactively monitoring regulatory changes and translating them into updated filing specifications, controls, and system configurations.
Manage tax account reconciliations, identifying discrepancies, trends, and systemic risks, and driving corrective actions to prevent recurrence.
Drive operational improvements, identifying opportunities to simplify workflows, increase automation, reduce errors, and improve scalability using data and operational insights.
Set standards and best practices for tax operations, helping document processes, refine controls, and improve audit readiness.
Mentor and support team members, providing guidance, review, and knowledge sharing to elevate overall team capability and consistency.
Partner cross-functionally to influence product decisions, workflow design, and partner-facing experiences that impact tax compliance and operational efficiency.
You’ll work closely with modern payroll and tax platforms, internal tooling, and data systems to execute and optimize tax operations at scale.