Tax Filing Senior Delivery Analyst

Strada

21h

About The Position

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. The Tax Filing Senior Delivery Analyst oversees the daily administration of tax filings for assigned legal entities, including distributions of tax remittances according to tax jurisdiction guidelines. This role manages client delivery across Tax filing Shared Services, works to mitigate escalations, and responds to Client and Client Team inquiries.

Requirements

High School Diploma and 4 years' experience in tax filing
Demonstrated strong verbal & written communication skills required
3+ Years of Payroll Tax Filing experience
3+ Years client interaction and management
Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc
2+ years’ experience with tax filing software required

Nice To Haves

Master Tax experience highly preferred
ADP Smart Compliance experience desired

Responsibilities

Oversee daily administration of tax filings for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines
Manage client delivery across Tax filing Shared Services and work to mitigate escalations
Respond to Client and Client Team inquiries
First point of contact in Tax Filing for clients and client teams
Liaison with Client and Payroll Client teams - for items including but not limited to – (1) coordination of amended returns for W-2Cs, (2) for questions on notices that need research from Payroll, (3) Payroll schedule and calendar, (4) interface file submission
Facilitate client meetings
Educate clients and provide subject matter expertise for payroll tax filing
Mentor and support colleagues
Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery
Approve checklists – work checklist queue
Coordinate testing for updated interfaces
Variance analysis control point when issue needs escalation or analysis
Review EFT setup to make sure all deposits set up for EFT payment where possible
Monitor and communicate “Applied for” statuses to the client
Communicate penalty and interest report to clients
Respond timely to inquiries from Client/Payroll teams – represent TFSS in meetings
Support and provide timely research on compliance and regulatory issues
Escalates when additional support is needed
Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution to management
Recognize need for process improvement and communicate to management; Support any process improvements/changes
Coordinate and/or provide needed training for new associates or processes
Respond to client communications and escalate to Operations Service Manager when needed
Meet periodically with Operation Services Manager and report metrics and any delivery issues
Support implementation of new clients
Support and oversee delivery operations, including Tax Filing suppliers
Compile, report and analyze metrics
Ability to problem solve and using tax knowledge and experience