Tax Escrow Manager (Full Time) - Plano Ops

PROSPERITY BANK•Plano, TX

just now•Onsite

About The Position

Responsible for the management of escrowed and non-escrowed taxes for the Bank and ensuring all policy and procedures are followed which includes any regulatory and internal guidelines.

Requirements

High School Diploma, GED or equivalent
Thorough knowledge of Microsoft Excel and Microsoft Word. The ability to maintain and create spreadsheets and customer correspondence.
Thorough knowledge of how escrow accounts work and how to calculate escrow analysis.
Thorough knowledge of property taxes and insurance and basic flood insurance requirements.
Basic understanding of RESPA and Regulations as it pertains to escrow.
Proficient computer skills
Must be able to handle and resolve high volumes of work and meet strict deadlines.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write detailed correspondence.
Ability to speak effectively and clearly in response to internal and external customer requests and inquires.
Must be a critical thinker and able to analyze situations and escalate to management as needed and the ability to make decisions based upon policy and procedure.
Highly organized and self-motivated.
Excellent verbal and written skills.
Have a strong knowledge of spreadsheet software and word processing software.
Needs to have a strong attention to detail and be able to perform multiple tasks under pressure.
Tact in dealing with customers and employees, and experience liaising with varied bank departments to resolve issues.
Ability to effectively write policy and procedures.
Ability to effectively train new and existing employees on any new processes or changes to processes.

Responsibilities

Management of a 3rd party vendor that pertains to the monitoring of taxes.
Manage a team of and Senior Escrow Specialists directly in multiple physical sites.
Train new escrow team members and be the Subject Matter Expert for all processes and procedures.
Prepare daily, weekly, and monthly reports to monitor taxes to ensure all taxes are paid and tracked timely and accurately.
Maintain, monitor, and reconcile daily financial transactions.
Execute all live checks as needed and work with the print vendor on any changes to the check printing.
Monitor and approve all financial transactions from the escrow team for keyboarding and branch capture.
Work with Escrow Manager for any core system releases and testing.
Conduct periodic meetings with all escrow teams together and on a one-on-one basis.
Write policy and procedures and job aids.
Follow all compliance and regulatory guidelines and procedures.
Handle any escalated internal or external customer issues.
Conduct periodic audits on existing processes.
All other tasks and duties as assigned.
Approve timesheets.
Manage a team of Escrow Admins, Escrow Specialists and Senior Escrow Specialists directly in multiple sites.
Prepare and deliver yearly reviews.