Tax Data Specialist

OSV

92d

About The Position

The Tax Data Specialist is responsible for maintaining tax profile data for OSV customers. The role is responsible for processing tax profile updates with a high level of accuracy into multiple systems.

Requirements

• Payroll Tax experience
• Payroll Tax outsourcing experience preferred
• Associates degree or higher (or experience equivalent)
• Candidate must be organized, detail-oriented, and have strong written and verbal communication skills
• Working knowledge and background of multistate tax jurisdiction

Responsibilities

• Act as a point of contact for tax profile and basic tax inquiries while providing outstanding tax service to OSV customers
• Responsible for managing cases for assigned customer team(s) to provide professional and timely responses
• Maintain customer tax profile by updating internal systems, including but not limited to unemployment tax rates, account status, account numbers, etc.
• Support and manage proactive customer cases regarding data and/or configuration anomalies that can impact payments and filings
• Review and analyze employee and employer-level payroll tax data on behalf of customers
• Meet strict deadlines for monthly, quarterly, ad hoc reports, and data inquiries to support business needs
• Meet quality and production metrics outlined for the position
• Contribute to a positive, collaborative work environment
• Establish and maintain relationships with customers and internal teams to ensure delivery of high-quality services and products
• Work closely with the tax services department and other internal teams to deliver excellent customer service related to the entire payroll tax process
• Assist with special projects as needed
• Embrace the OSV values

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees