Tax Customer Service Representative II (Experienced)

MassMarkets-posted 3 months ago
Part-time • Entry Level
Wichita, KS
501-1,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a highly motivated individual with excellent communication skills and a passion for helping others? Join our team and become a trusted resource for clients seeking expert tax advice and support. In this role, you'll provide clear, accurate, and personalized guidance on a wide range of tax-related topics. With our industry-leading training programs, you'll gain the tools and knowledge needed to thrive and grow as a tax professional.

  • Provide accurate, personalized tax advice and support to clients via phone, video, and chat platforms.
  • Translate complex tax laws and technical terms into easy-to-understand language for clients.
  • Utilize government websites, professional resources, and internal tools to research and deliver accurate answers.
  • Apply company policies, procedures, and best practices to resolve tax-related inquiries efficiently.
  • Maintain detailed and accurate documentation of all client interactions and case resolutions.
  • Stay current on federal and state tax laws, regulations, and industry trends.
  • Collaborate with team members and share knowledge to continuously improve service quality.
  • Identify opportunities to educate clients on tax-saving strategies and available deductions or credits.
  • Escalate complex or sensitive issues to appropriate internal departments when necessary.
  • Uphold the highest standards of data privacy and client confidentiality.
  • Must be 18 years of age or older.
  • High school diploma or equivalent required.
  • Active, unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials.
  • Active PTIN (Preparer Tax Identification Number).
  • Ability to obtain any required state licenses, certificates, permits, or bonds.
  • Recent experience preparing federal and state individual 1040 tax returns.
  • Strong proficiency with technology and computer systems.
  • Reliable, hardwired internet connection (or willingness to obtain one).
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with a professional, friendly, and reassuring demeanor.
  • Ability to work independently in a fast-paced, dynamic environment.
  • Strong critical thinking, research, and problem-solving skills.
  • Paid Training
  • Paid Time Off
  • Medical, Dental, Vision, Life Insurance
  • Retirement
  • Advancement Opportunity
  • Flexible Schedules
  • Daily Contests
  • Prizes
  • Casual Dress Code
  • Regular Raises
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