Tasting Room/ Tour Guide

CASTELLO DI AMOROSA•Calistoga, CA

44d•Onsite

About The Position

The Tour and Tasting personnel are responsible for conducting tours of Castello di Amorosa and presenting tastings of the Castello di Amorosa wines. We are a fast paced work environment looking for astute sales professionals to serve the wine novice to wine aficionado. Wine knowledge preferred, but not a necessity. You must possess a desire to constantly learn about the winery business, possess excellent communication skills, an unquenchable desire to offer all guests a first rate winery experience, and a desire to rise above the mundane. As a direct to consumer winery with no distribution, the customer experience is paramount. Must be extremely reliable, work well under pressure, and display a positive work ethic. Sales experience a plus. A unique opportunity for the wine enthusiast in you to serve the customer. Among the highest bonuses in the industry for top sales staff paid. 30-40 minute drive from Downtown Napa or Santa Rosa. Come work at one of the most interesting places in Napa Valley!

Requirements

Basic knowledge of wine varietals, wine regions, and tasting techniques (or willingness to learn).
Knowledge of responsible alcohol service laws and regulations (such as California Responsible Beverage Service training).
Familiarity with customer service standards and hospitality practices.
Basic cash handling and point-of-sale (POS) systems.
Understanding of winery products, wine club programs, and merchandise.
Customer service and hospitality skills to create a welcoming tasting experience.
Sales and upselling skills (wine bottles, wine club memberships, merchandise).
Communication skills to explain wines, tasting notes, and winery history.
Organization and multitasking skills during busy tasting periods.
Basic math skills for handling payments and transactions.
Ability to work effectively in a team environment.
Ability to engage guests in conversation and provide educational wine tastings.
Ability to stand for extended periods and move throughout the tasting room.
Ability to lift and carry wine cases (often up to 40-50 lbs.).
Ability to work in a fast-paced environment while maintaining professionalism.
Ability to handle difficult customer situations calmly and professionally.
Ability to work flexible hours, including weekends, evenings, and holidays.
Must be 21 years of age or older.
Ability to obtain or maintain Responsible Beverage Service (RBS) certification in California.

Nice To Haves

Wine knowledge preferred, but not a necessity.
Sales experience a plus.
Prior hospitality, retail, or wine industry experience preferred but not always required.

Responsibilities

Educate the guests about the wines, winemaking techniques and winery information and history.
Help customers make selections by building customer confidence; offering suggestions and opinions.
Contribute to group sales goals by accomplishing personal goals.
Greet and serve guests in a friendly, gracious manner
Promote the wines of the Castello by pouring and selling the wines and adjusting content of presentation based on qualifying customer’s personal interest, knowledge and ability to purchase.
Promote the Wine Club
Escort groups of people through the Winery along specified routes and explain various winery processes and operations of winery machines
Provide support for privately booked and winery sponsored events
Be able to learn and present tour material as directed
Maintain and restock your working area
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Assist with inventory management
Project a professional company image through in-person interaction.
Must be able to lift up to 50 lbs.
Other duties as assigned