Tasting Room Associate

Santa Barbara Wine Collective•Santa Barbara, CA

About The Position

As the Tasting Room Associate, you are responsible for providing efficient and friendly service to customers. Their primary role is to take orders, process payments, and deliver food and beverages to customers in a timely manner.

Requirements

2 years previous experience as a Server or Tasting Room Associate in a restaurant or tasting room is typically required.
Extensive knowledge of food and beverage menus, including wine pairing and cocktail recipes.
Strong customer service skills, with the ability to provide personalized and attentive service.
Excellent communication and interpersonal skills to interact with guests and team members effectively.
Professional and polished appearance, with a focus on attention to detail.
Ability to work in a fast-paced, high-pressure environment while maintaining composure.
Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
Exceptional organization and multitasking abilities.
Flexibility to work in shifts, including evenings, weekends, and holidays.
Understanding fine dining etiquette and service standards.
Ability to work well in a team and collaborate with colleagues.
Strong problem-solving and decision-making skills.
Knowledge of food safety and sanitation regulations.
Ability to stand and walk for extended periods and lift trays or plates when necessary.
Excellent memory retention for accurately taking and delivering orders.
Understanding responsible alcohol service practices and compliance with legal drinking age verification.
RBS certification for responsible alcohol service is required.
Current Food Handler Certification

Responsibilities

Greet guests warmly and provide them with seating options and a wine list.
Provide detailed explanations of the wines.
Assist guests in selecting food and beverages by making knowledgeable recommendations based on their preferences and dietary restrictions.
Take accurate food and drink orders, using a point-of-sale (POS) system, and communicate with kitchen and bar staff.
Ensure that all special requests or modifications to orders are communicated correctly to the kitchen and accommodated as much as possible.
Serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards.
Monitor tables throughout the meal to anticipate and fulfill guests' needs, such as refilling drinks, clearing plates, and providing additional utensils or condiments.
Prepare and serve specialty drinks or cocktails, if required by the establishment.
Answer guest inquiries about food, beverages, and restaurant services in a courteous and knowledgeable manner.
Upsell menu items, such as appetizers, desserts, or premium beverages, to enhance the dining experience and increase revenue.
Handle guest complaints or concerns promptly and professionally, escalating to a supervisor or manager if necessary.
Process guest payments accurately, including handling cash, credit card transactions, and using POS systems.
Collaborate effectively with kitchen and bar staff to ensure smooth coordination between the front and back of the house.
Maintain a clean and organized dining area, including setting tables, folding napkins, and arranging table settings.
Follow all health and safety regulations and adhere to proper food handling and sanitation practices.