Server

Folino Estate•Kutztown, PA

About The Position

Do you love building relationships and creating exceptional guest experiences? We are hiring Tasting Hosts (Servers) to provide friendly, responsive service to create an exceptional dining experience for all our guests. Each server's primary objective is to show our guests such an excellent experience, they will want to return.

Requirements

Basic knowledge of dining room and service procedures and functions
Basic knowledge of wine service
Basic mathematical skills
Able to communicate effectively
Able to handle money and operate a point-of-sale system
Eighteen years of age or older; ability to pass RAMP training
Able to work in a standing position for long periods of time (up to8 hours)
Able to safely lift and easily maneuver trays of food and containers weighing up to 25 pounds

Responsibilities

Promote, work, and act in a manner consistent with the mission of Folino Estate, LLC.
Monitor and observe guests dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems.
Collect payments from guests.
Take food or beverages orders from guests.
Check guests' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to guests and prepare dishes when expected.
Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services
Inform guests of menu changes and specials and make recommendations you genuinely feel your guests will enjoy.
Clean tables or counters after guests have finished dining.
Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
Prepare silverware and set up dining areas to prepare for the next shift or for large parties.
Stock service areas with supplies such as coffee, food, and tableware.
Explain to guests how various menu items are prepared, describing ingredients and cooking methods. Be aware of menu items with potential allergens.
Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out trash, or checking and cleaning bathroom.
Bring wine selections to tables with appropriate glasses and pour the wines for guests.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Garnish and decorate dishes in preparation for serving.
Describe and recommend Folino Estate wines to guests.
Thank guests for their visit and invite them to return.
Attend all scheduled employee meetings and offers suggestions for improvement.
Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.