Task Force General Manager

MCR Hotels•New York City, NY

About The Position

In collaboration with above property leadership, the Task Force General Manager is responsible for always ensuring the cleanliness of the hotel, execution of the preventative maintenance process, meeting or exceeding planned objectives for maximizing profitability and ensuring guest satisfaction and product quality. ESSENTIAL FUNCTIONS This role is for the true road warrior as travel will be 100%. The Task Force General Manager will provide leadership and management for all hotel personnel and accepts responsibility for the health, safety and welfare of the hotel guests and employees. Expected to collaborate with corporate support teams (Execution, Human Resources, Sales, and Pricing) to develop and deliver the execution plan for the property.Will escalate any challenges preventing entire hotel team from executing on all processes and procedures expected on a daily basis. Ensure financial performance is optimized by utilizing the tools, systems and guidelines provided. Ensure all levels of service are maintained in accordance with directives given by regional leadership. Ensure the hotel is operated in compliance with state, federal and local regulations as well as Company and brand standards. Ability to effectively coach, counsel and motivate employees. Provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled. Meet all financial review dates and corporate directed programs in a timely fashion. Tour the operating departments daily, adjusting as needed via department heads. Ability to read and evaluate financial reports. Ensure that all department heads execute to the approved staffing levels and weekly schedules. Ensure that training in service standards is taking place in each department using the steps to effective training. Ensure complete processing of invoices daily by using the approved accounts payable platform and process. Ensure the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs with department managers. Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended. Provide consistent, documented feedback to foster an environment that leads to professional internal growth.Ensure front of house presence during peak check-in, check-out, and heavy traffic periods to drive customer satisfaction. Complete required corporate training modules and become certified to train those as required. Other duties as required.

Requirements

Must have a positive attitude and willingness to learn
This position will require the individual to live at the hotel assigned to until the next assignment
Must have the ability to travel 100% of the time
Must be able to understand and follow established guidelines and procedures
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
Must be able to work with and understand financial information and data, and basic arithmetic functions
A valid driver’s license is required for this position
Must be attentive to detail and meet deadlines
Must be proficient in Windows operating systems, Company approved spreadsheets and word processing
Must be able to convey information and ideas clearly
Must have a desire to serve all guests
Must meet the legal age to serve alcoholic beverages (at select properties)

Nice To Haves

A college degree is preferred

Responsibilities

Ensuring the cleanliness of the hotel
Execution of the preventative maintenance process
Meeting or exceeding planned objectives for maximizing profitability
Ensuring guest satisfaction and product quality
Provide leadership and management for all hotel personnel
Accepts responsibility for the health, safety and welfare of the hotel guests and employees
Collaborate with corporate support teams (Execution, Human Resources, Sales, and Pricing) to develop and deliver the execution plan for the property
Escalate any challenges preventing entire hotel team from executing on all processes and procedures expected on a daily basis
Ensure financial performance is optimized by utilizing the tools, systems and guidelines provided
Ensure all levels of service are maintained in accordance with directives given by regional leadership
Ensure the hotel is operated in compliance with state, federal and local regulations as well as Company and brand standards
Ability to effectively coach, counsel and motivate employees
Provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled
Meet all financial review dates and corporate directed programs in a timely fashion
Tour the operating departments daily, adjusting as needed via department heads
Ability to read and evaluate financial reports
Ensure that all department heads execute to the approved staffing levels and weekly schedules
Ensure that training in service standards is taking place in each department using the steps to effective training
Ensure complete processing of invoices daily by using the approved accounts payable platform and process
Ensure the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs with department managers
Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended
Provide consistent, documented feedback to foster an environment that leads to professional internal growth
Ensure front of house presence during peak check-in, check-out, and heavy traffic periods to drive customer satisfaction
Complete required corporate training modules and become certified to train those as required
Other duties as required