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The District Manager position is an interim role that involves overseeing multiple properties to ensure optimal financial performance and continuous improvement in key performance indicators such as profitability, reputation management, and guest/employee satisfaction. The individual in this role will act as a subject matter expert in various operational databases, including Medallia, ADP, Procurement, and ESU, among others. The District Manager will provide comprehensive management coverage for the assigned district in the absence of the regular District Manager, demonstrating a strong commitment to delivering the best possible experience for both guests and employees. Key responsibilities include coaching and supporting property management and associates to foster a customer-centric service culture, monitoring guest service results, and providing necessary coaching to improve Net Promoter Scores (NPS) and social scores. The District Manager will also be responsible for resolving escalated guest service issues while addressing the underlying root causes. Financial management is a critical aspect of this role, as the District Manager will maximize revenues and ensure adherence to defined labor standards and property-level expenses to achieve maximum cash flow and bottom-line profit. In addition to financial oversight, the District Manager will coordinate and implement sales and marketing activities for the district, manage human resources functions such as recruiting, mentoring, training, and performance evaluations, and promote retention programs to maintain high morale and a professional work environment. Regular site visits and audits will be conducted to ensure compliance with safety, health, security, and brand standards. The role requires effective communication with various corporate departments and adherence to federal, state, and local laws. The position demands significant travel, estimated at 85-90%, and the ability to manage a team of General Managers and line-level associates across multiple sites.
