Targeted Case Manager - Family Safety

Cherokee Indian Hospital Authority-posted 3 days ago
Full-time • Entry Level
Cherokee, NC
101-250 employees
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Targeted Case Manager serves individuals with mental health and substance abuse disorders who require assistance to gain access to necessary care: medical, behavioral, social, and other services appropriate to their needs. Services include case management assessment, person-centered planning, referral and linkage, monitoring, and follow-up. The Targeted Case Manager will follow specific policies and procedures for the Family Safety Program and Family Intensive Treatment.

  • Provide the following case management functions according to CIHA policy and procedure and DMA Clinical Coverage Policy 8L: case management assessment; person-centered planning; referral and linkage; and monitoring and follow-up.
  • Provides documentation of all treatment and clinically significant events in the Electronic Health Record as prescribed by CIHA policies and quality assurance standards.
  • When assigned to provide services for adults, or for children and families, the employee will fulfill duties as outlined in CIHA policy and procedure related to the specific population served.
  • When assigned to provide case management services for clients in the Buprenorphine Clinic, the employee will fulfill duties as outlined in CIHA policy and related procedures.
  • Gather and document necessary information, including medical, physical and functional, psychosocial, behavioral, financial, social, cultural, environmental, legal, and vocational or educational areas.
  • Develop a person-centered treatment plan which incorporates what is important to and for the client, and which is geared to achieve clinical outcomes.
  • Provide timely information to treatment team members regarding client status, progress, and safety.
  • Utilize judgment in carrying out CIHA policy for risk assessment and crisis intervention.
  • Collaborate with the medical staff and other health professional/agencies to facilitate patient care, discharge and follow-up.
  • Provide consultation to patient and family in matters directly related to patients' limitations, finances, adjustments to medical condition, and ongoing treatment.
  • Develop and implement discharge plans, follow-up care, and transfers to other behavioral health facilities as appropriate.
  • Implement and follow the provisions contained in all applicable privacy/confidentiality policies, procedures, and practices for maintenance and release of patient records and clinical information, including EBCI, CIHA, IHS, DHHS, HIPPA, JCAHO, CFR 42, or other licensing bodies.
  • Responsible for attending clinical staffing as an integral component of a treatment team, facilitating the discussion of client data, and formulating changes to the treatment plan.
  • Participate in meetings to review and identify opportunities to improve the program and treatment provided, and recommend corrective action when problems are identified. This includes assisting with changes in policy and procedure, which would improve service delivery.
  • Assists with changes in CIHA/Analenisgi policy and procedure, as needed.
  • Provide written, telephone, and face-to-face consultation services to various persons and organizations that affect the patient. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services, and community agencies.
  • Represents CIHA at regular team meetings for progress review and during emergency meetings dealing with high-risk situations.
  • Participate in community planning and implementation of programs to help resolve such complex issues as improving coordination of services or developing programs to serve the community.
  • Collect and report on data necessary for client care according to procedure and as directed by supervisor.
  • Expected to obtain continuing education both through in-service training and through access and tuition payment for approved training seminars and workshops.
  • This position may be expected to provide sufficient billable/reimbursable Targeted Case Management services to achieve the productivity standard established for areas of responsibility if needed. this position. Standard is may be based on "actual minutes" billable/reimbursable hours of service provided, divided by available hours in a given period.
  • Effectively utilize an electronic medical record and other software required for operation in the CIHA system
  • This position may require support to CIHA primary care nurse care managers as defined by standards set for specific populations.
  • Other duties as assigned.
  • “Qualified Professional” means within the mh/dd/sas system of care:
  • Individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population served; or
  • Graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, pre or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or
  • Graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or
  • Graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
  • This category includes Substance Abuse Professional, Certified Alcohol and Drug Counselors (CDAC), Certified Clinical Supervisor (CCS), Licensed Clinical Additions Specialist (LCAS)
  • Knowledge of the population served.
  • Skill in establishing rapport with a patient and in applying techniques of assessing psychological, behavioral, and psychosocial aspects of patients problems.
  • Ability to establish and maintain effective working relationships with members of caseload and their families, other professional disciplines, and a variety of governmental and private resources and organizations in the community.
  • Ability to express ideas clearly and concisely and to plan and execute work effectively.
  • Knowledge of crisis intervention with individuals and families experiencing acute episodes of distress.
  • Originality and initiative are required in the daily performance of tasks.
  • Knowledge of principles, techniques, and practices, and their application to complex casework, group work, and community problems.
  • Knowledge of a wide range of medical, behavioral and psychosocial problems and linkage to treatment.
  • Knowledge of governmental and private organizations and resources in the community.
  • Knowledge of the laws, regulations, and policies, which givern the program.
  • Knowledge of the impact mental illness on patient’s ability to negotiate treatment recommendations, current treatment approaches, modalities of care, and substance abuse and other programs or services available to patients.
  • Willingness to learn more about Cherokee culture/population and to have considerations for his when identified.
  • Must have visual acuity, manual dexterity, and the ability to speak and hear.
  • Must be able to lift 30 lbs.
  • Knowledge of Cherokee culture preferred.
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