Virginia Beach Taproom Manager

New Realm Brewing Company•Virginia Beach, VA

About The Position

Good Food, Great Beer, and Spirits! Come join our energetic team at our Virginia Beach Location! New Realm Brewing Company is seeking a Taproom Manager to work as part of the management team in fostering teamwork & providing excellent guest service. We have a two-acre beer garden that host events, live music, and family fun. We are perfection-seeking in all that we do, but we adhere to a “work-hard, play-hard” ethos and are committed to work-life balance. The Taproom Manager will help lead & coach our staff in a fast-paced, customer-focused environment. The Taproom Manager is responsible for overseeing the food, beverage, and guest experience operations at our Virginia Beach location , which features a full-service restaurant, an expansive lawn and outdoor bar, and a vibrant live music and event venue. This role works directly with the management team and front-of-house associates to deliver an unparalleled experience that showcases New Realm Brewing Company’s passion for great beer, great food, and great people. The Taproom Manager leads daily operations with a focus on guest satisfaction, staff development, and operational excellence. They are responsible for maintaining a high level of service, ensuring adherence to company and safety policies, and driving front-of-house financial performance. The ideal candidate fosters teamwork, anticipates guest needs to exceed expectations, and builds brand loyalty by living and promoting New Realm’s core values every day.

Requirements

Bachelor's Degree; or three years related experience and/or training; or equivalent combination of education and experience.
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Managing People - Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition.
Cost Consciousness - Works within approved budget.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Nice To Haves

Supervisory Experience- at least 1 year is preferred.

Responsibilities

Perform all duties of restaurant and taproom associates as needed to support daily operations.
Supervise daily shift operations and ensure compliance with all New Realm policies, standards, and procedures.
Open and/or close the taproom and restaurant, ensuring completion of assigned shift checklists and operational tasks.
Actively engage with guests on the floor, setting an exemplary standard of hospitality and service.
Assist servers, bartenders, and hosts during meal periods and peak hours to maintain smooth operations and exceptional guest experiences.
Ensure all staff understand and comply with local, state, and federal beer and alcohol laws; monitor alcohol service in compliance with ABC regulations.
Partner with the Event Coordinator to schedule, organize, and execute private and group events in the taproom and venue spaces.
Conduct pre-shift meetings with the Chef and management team to communicate daily specials, 86’d items, and menu highlights.
Educate staff on menu items, including ingredients, preparation methods, and tasting notes.
Forecast and adjust staffing levels to meet guest service, operational, and financial goals.
Maintain all mandated food handling, safety, and sanitation standards.
Ensure team members have proper supplies, tools, and uniforms to perform their duties effectively.
Train front-of-house staff on safety procedures and oversee execution of departmental emergency protocols.
Support and supervise staff incentive programs for upselling, marketing promotions, and brand engagement.
Understand the impact of taproom operations on overall brewery financial performance and manage to achieve or exceed budgeted goals.