TAP NG/USAR Liaison Officer (Knox, KY)

Choctaw Global

3h•Onsite

About The Position

Join a mission-focused team delivering critical transition services to Soldiers as they prepare for life beyond military service. As the National Guard (NG) / U.S. Army Reserve (USAR) Liaison, you will play a key role in ensuring Reserve Component Service Members receive timely, compliant, and high-quality Transition Assistance Program (TAP) services regardless of location. This position directly supports the Army’s effort to deliver world-class transition services aligned with statutory requirements, Army policy, and the TAP Performance Work Statement (PWS). The NG/USAR Liaison supports execution of the Army Transition Assistance Program (TAP) by coordinating service delivery to Reserve Component (RC) Service Members, including National Guard and Army Reserve populations. This role facilitates integration across TAP Program Management Office (PMO), Virtual Center (VC), Forward Transition Support Team (FTST), and installation-level stakeholders to ensure synchronized, compliant, and accessible TAP services. All duties are performed within a non-personal services contract environment, in coordination with the Designated Government Representative (DGR), and in accordance with the TAP Performance Work Statement (PWS).

Requirements

Bachelor’s degree or equivalent combination of education and experience.
Minimum 5 years of military, Reserve Component, or DoD-related experience.
Experience coordinating across multiple stakeholders in a structured environment.
Strong analytical and reporting skills (Excel, dashboards, data interpretation).
Active Secret clearance (or ability to obtain).
Ability to operate effectively within a non-personal services contract environment.

Nice To Haves

Experience with Army Transition Assistance Program (TAP) or AR 600-81.
Familiarity with TSCRS or similar case management systems.
Experience supporting mobilization/demobilization operations.
Knowledge of Career Skills Program (CSP) processes.

Responsibilities

Coordinate delivery of TAP services to NG/USAR Service Members, including mobilizing, demobilizing, and geographically dispersed populations.
Support access to required TAP services such as Initial Counseling (IIC), Pre-Separation Briefs, and Career Readiness Standards (CRS) completion.
Assist in aligning TAP services with statutory timelines and Army policy requirements.
Coordinate with Forward Transition Support Team (FTST) personnel to deliver services to remote and Reserve Component populations.
Support alignment of FTST schedules and service coverage based on demand.
Facilitate integration of Virtual Center (VC) capabilities to ensure continuity of services during surge operations.
Coordinate TAP service delivery in accordance with prescribed delivery models (synchronous and asynchronous).
Ensure services align with client eligibility, preferences, and PWS requirements.
Support synchronization of TAP events and services to meet required transition timelines.
Serve as a liaison between TAP PMO, DGRs, TSMs, FTST, and Reserve Component stakeholders.
Support outreach and engagement efforts to increase awareness of TAP services and requirements.
Assist in coordinating briefings to commanders and stakeholders on TAP participation, compliance, and Career Skills Program (CSP) opportunities.
Support tracking of NG/USAR Service Member participation and compliance with TAP requirements.
Identify gaps in participation, scheduling, or CRS completion and coordinate corrective actions.
Assist with early identification and notification efforts for eligible Service Members.
Analyze program data related to Reserve Component participation, including registrations, counseling completion, and follow-on services.
Provide input to Monthly Status Reports (MSR) and quarterly program analytics.
Identify trends and recommend data-driven improvements to enhance service delivery.
Identify systemic issues impacting TAP delivery for NG/USAR populations.
Coordinate with PMO and elevate issues through appropriate contract channels.
Support development of corrective and preventive actions aligned with contract requirements.