Talent Operations Specialist

JETSET Pilates • Miami, FL

1d • $75,000 - $100,000 • Hybrid

About The Position

At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success. The Talent Operations Specialist plays a critical role in supporting the company’s growth by identifying, attracting, and qualifying high-performing candidates and owning early-stage pipeline management for franchise studios. As the first impression of the brand for prospective candidates, this role requires strong screening judgment, structured process management, and the ability to operate independently in a fast-growing, multi-market environment. The Talent Operations Specialist also supports the day-to-day execution of hiring, onboarding, and core HR operations for the franchisor. This role is instrumental in delivering a seamless and organized experience for candidates, employees, and hiring managers by owning the systems, workflows, and administrative processes that keep talent and people operations running efficiently, while collaborating cross-functionally to support hiring efforts, onboarding coordination, and the broader employee lifecycle. Reporting to the Director of L&D, this role collaborates closely with the Franchise Operations and Product & Talent departments. The ideal candidate is highly detail-oriented, systems-minded, and proactive, with a strong sense of ownership over their work. They thrive in fast-paced environments, enjoy improving processes, and are comfortable coordinating across multiple stakeholders. This person takes pride in creating a thoughtful, efficient, and well-organized experience for candidates, employees, and franchise partners alike.

Requirements

• Bachelor’s degree in Human Resources, Business Administration or a related field (or equivalent professional experience)
• 2+ years of experience in Human Resources and recruitment/pipeline management experience. Franchise industry strongly preferred.
• Strong proficiency in ATS and payroll systems. Specific experience with Lever and ADP preferred, but not required.
• Experience creating and managing talent pipelines
• Exceptional project management and communication skills; ability to manage multiple priorities in a high-growth environment

Nice To Haves

• Startup Experience (Desired) – While not required, experience in a startup environment would be beneficial due to the dynamic nature of scaling operations and managing multiple stakeholders simultaneously
• Franchise Industry Experience (Strongly Preferred)

Responsibilities

• Build and maintain a continuous pipeline of candidates for specific roles for new and existing JETSET studios
• Source Candidates through LinkedIn, job boards, referrals, industry networks, and direct outreach
• Assist franchise owners in managing job postings and organizing candidate pipelines while ensuring franchise owners maintain full control over hiring decisions.
• Conduct initial candidate screenings for franchise studio roles, ensuring alignment with role requirements, compensation expectations, and overall readiness prior to submission to Owners
• Maintain geographic Talent pools aligned with expansion markets
• Provide weekly recruiting reports and pipeline updates
• Provide structured written candidate summaries prior to submission to franchise owners.
• Maintain sufficient candidate pipeline volume to support active studio openings and hiring timelines across all markets.
• Ensure all submitted candidates meet defined qualification standards, including completed screening, compensation alignment, and confirmed availability.
• Own the administration and optimization of the Applicant Tracking System (ATS), including maintaining templates, configuring candidate pipeline stages, refining the candidate journey, and continuously improving how the platform is used across the hiring process.
• Manage ATS records and ensure internal candidate data is accurate and up to date.
• Assist hiring managers with job posting and interview logistics, including coordination of interview panels.
• Prepare and send offer letters and employment documentation.
• Coordinate pre-employment requirements such as background checks.
• Maintain up-to-date hiring dashboard metrics.
• Assist with onboarding logistics including documentation, system setup, and orientation program coordination.
• Provide guidance to employees on basic HR and company policies and procedures.
• Collaborate with the Director of L&D on the administration and optimization of the payroll platform, including maintaining system configurations, managing employee data, and continuously improving how the platform is utilized for payroll, employee records, and HR operations.
• Coordinate offboarding activities including documentation and system access removal.
• Process employment paperwork including contracts, policy acknowledgments, and employment changes.
• Track and maintain HR compliance documentation and required employee records.
• Assist with benefits administration tasks such as enrollment support and employee inquiries.
• Maintain HR dashboards, prepare reports and workforce data summaries
• Support internal audits and HR compliance initiatives
• Help maintain and update HR policies, procedures, and employee handbook materials
• Assist the Director of L&D and Operations Manager in coordinating internal HR programs such as training, engagement or recognition initiatives, and company events.
• Assist with employee surveys and feedback programs
• Identify opportunities to streamline HR administrative processes.

Benefits

• Competitive compensation, performance-based incentives, and growth opportunities.
• 75% contribution to comprehensive individual health plan; plus dental, vision, disability, life, and pet insurance options
• Up to 4% match to 401(k) plan
• Flexible fitness & wellness membership
• Paid time off and company holidays
• A culture that values innovation, ownership, and excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level