Talent Manager

Equinox•New York, NY

1d•Onsite

About The Position

The Manager, Talent Management plays a vital role in managing the performance, growth, and experience of a high volume roster of Instructor Talent of SoulCycle Instructors. The ideal candidate will support Instructors operationally, fostering a positive work environment and providing clear communication and feedback. As a partner to our talent and cross functional teams, the Manager, Talent Management is expected to actively collaborate and build strong supportive relationships, driving both individual and business performance in a fast paced, high pressure, and highly creative environment. This person brings direct experience working with creative talent and has a people first mindset, strong business acumen and the ability to thrive under pressure while maintaining authenticity, integrity and empathy. This role reports to the Senior Manager, Instructor Talent and is based at our NYC Headquarters. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Requirements

3- 5 years of professional experience in Administrative & Operations Management, ideally within the Fitness, Wellness or Entertainment industry, with direct exposure to creative or performer talent.
Demonstrated experience with multi unit or high volume rosters, a minimum of 30 direct reports in a fast paced, high pressure environment
Direct experience with managing creative talent, providing them support with building business impact and increasing their performance
Applies a data driven approach to management
Experience handling Employee Relations issues as a direct line manager , including high risk cases
High level of empathy and the ability to partner with Instructors to drive strong business performance
Must have a positive, can-do attitude with the ability to handle a high volume of email and phone calls
Able to think strategically while executing tactically under tight deadlines
Exceptional interpersonal and communication skills- written, verbal, and visual
Highly organized with strong attention to detail and follow through
Must be able to work a flexible schedule and non-traditional hours; including travel and field work
Self-starter with a collaborative spirit; comfortable navigating ambiguity
High level of tact and confidentiality

Responsibilities

Manage a high volume roster of SoulCycle Instructors, serving as their main point of contact for guidance, support, and overall performance management including reviews, feedback and administrative assistance.
Facilitate consistent communication with Instructors and hold regular meetings for coaching, and feedback; Serve as the main point of contact and primary source of information for Instructors
Provide elevated employee relations support, taking the lead on Instructor issues with timely escalation and discretion on high risk matters; Partner with the People Team as needed.
Serve as a trusted advocate for Instructors, identifying proactive solutions to support their career growth and align with scheduling and business needs.
Partner with Schedule, Strategy and Optimization and field leadership to drive business success by continuously optimizing studio and instructor schedules
Attend and visit studios and Instructors, riding with Instructors in your roster to ensure they are consistently providing an on brand experience.
Support Instructor involvement in cross functional opportunities including retail, marketing, partnerships and other content initiatives
Partner with Talent Team to ensure the Instructor population is consistently receiving real time communication and updates surrounding his/her/their employment and business contribution
Perform key administrative tasks including Instructor Statistics & Analytics, Human Resources Information Systems, Applicant Tracking Systems, and Time Management
Ensure clear and timely communication with internal departments, escalating high risk issues immediately and directly with the relative partners
Liaise with studio manager to ensure Instructors have needed supplies and working equipment and facilities; escalates ongoing issues
Track and submit manual Instructor payroll hours, PTO and expenses as needed
Perform other duties and responsibilities as assigned