Oliver Wyman - Talent Manager - Houston

Marsh McLennan•Houston, TX

1d•Hybrid

About The Position

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Oliver Wyman is seeking a Talent Manager to manage a population of ~60 consultants across Oliver Wyman’s offices and Practices. This role will be responsible for their scheduling and performance management, and for personally engaging with the consultants in your group to know and understand their strengths, development objectives, personal preferences and career goals. You will also interact with Partners and Talent Managers in other parts of the business to assemble consulting teams and to remediate any issues. The successful Talent Manager will be able to proactively, delicately and empathetically balance the needs of the business alongside the preferences, career goals and development needs of the consultant to deliver appropriate staffing and talent management outcomes. You will work in a tight knit team against demanding timelines to help deliver Oliver Wyman’s business model. This is a hybrid role that will require a presence in the office 3 days per week. There is no option to be fully remote.

Requirements

Bachelor’s Degree and 3-5 years of relevant professional experience in a fast-paced and dynamic client services business environment
Proven ability to establish and grow relationships at all levels within an organization
Credible, highly professional, able to communicate and negotiate effectively while managing diverse personalities, cultures and backgrounds
Excellent written and verbal communication skills; ability to tailor the message to fit the audience
Self-motivated and proactive; someone who takes full ownership of her/his work and is flexible to prioritize or reprioritize as needed
Comfortable working with data (excel, PowerPoint and enterprise resource management software)
A strong attention to detail and high level of accuracy is required to juggle multiple projects and tasks simultaneously; as well as the ability to organize, prioritize and manage one’s day and schedule to effectively to meet deadlines
Comfortable working independently, but can thrive in a team setting; all while working in a fast-paced environment.

Nice To Haves

Management consulting and/or Human Resources experience preferred
Creative, strategic thinker who continually seeks ways to improve processes
Genuinely interested in the development and career success of the consultants with whom you work

Responsibilities

Use the performance management process as a basis for engaging own consultants on development needs and areas for training
Develop relationships with each consultant and begin to be seen as a trusted advisor
Assist in directing consultants towards resources for career advice
Assist the consultants in escalating employee relations issues or questions around general Human Capital operations
Monitor for work-life-quality issues and escalate when needed
Collaborate with Human Capital Manager on managing the pyramid, training, onboarding, performance improvement initiatives
Understand at a high-level the nuances of the type of work / roles being filled
Liaise with project team leaders to understand staffing needs in your area
For assigned projects, collect all relevant details from Partners and Practice Group TMs on projects to be staffed
Anticipate capacity issues and manage consultants' and Partner expectations accordingly
Manage all staff for Business Development, Intellectual Capital and other beach work
Communicate staffing outcomes to consultants under your TM purview in an empathetic manner
Track mobility issues, holidays, trainings, background checks and other ad-hoc staffing enabling tasks
Understand consultant performance, skills and development needs to facilitate a smooth staffing process
Understand the performance management framework and competency model and how it applies to own consultant's situations
Read all performance appraisals and follow-up any issues / performance flags with project team and manager
Coordinate, attend and contribute to annual Career Review meetings in for own consultant populations
Review weekly utilization reports, cross reference with Retain to ensure latest information is captured
Assist with the assembly of the project pipeline and consultant availability reports
Help to prepare documents and exhibits for various senior leadership meetings (using Excel and PowerPoint)
Assist with the analysis of performance outcome results
Ad hoc analyses and reporting as needed
Demonstrate capability in using enterprise resource management tools and performance systems
Maintain all employee records and keep resource planning systems up to date
Prepare key weekly reports
Participate in project work within and adjacent to the broader Human Capital function on topics such as employee experience, retention, benefits, flexible working, utilization, performance, etc.
Organize own work and display ability to guide colleagues in building project deliverables
Work on cross-Practice Group, Market, Regional teams to deliver special / ad-hoc assignment in a collaborative manner
Be a firm citizen and embody Oliver Wyman values in day-to-day activities
Display a strong willingness to learn more about OW outside of the TM function by seeking out opportunities for broader involvement