Talent Lifecycle Technician I

Western Governors University•Salt Lake, UT

18h•Onsite

About The Position

WGU is driven by a mission to expand access to higher education through online, competency-based degree programs and is committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century. The Talent Lifecycle Technician I is responsible for provisioning, de-provisioning, and updating application access and physical hardware for onboarding, offboarding, and transferring employees. The technician’s priorities include ordering stock, handling equipment shipments and receipts, setting up or configuring new employee desks and workspaces, and providing or removing appropriate access based on defined employee standard packages.

Requirements

Exhibits professionalism and excellent customer service
Self-motivated
Excellent prioritization and time management
Excellent verbal and written communication
High degree of integrity
Understanding of and compliance with confidentiality, security principles, and information protection.
Excellent knowledge of computers, accessories, peripherals, and office equipment (use, setup, configuration, troubleshooting) for Windows and Apple-based systems
Skilled in the use of the Microsoft Office Suite
Moderate to advanced knowledge of logistics and postage/shipping processes
High School diploma required
Basic knowledge of IT, identity and access management, security, and information protection standards and processes
Knowledge of shipping protocols, packing, shipping, and printing postage
Vocational or general technical education, in addition to work experience

Nice To Haves

Associate degree in a related field or equivalent experience.
CompTIA A+, Network+, and/or Security+ certification

Responsibilities

Places asset orders in procurement systems in a timely and accurate manner.
Receives, prepares, and pre-configures new computer and device settings.
Packs and ships hardware, prints postage labels.
Responsible for the timely delivery of assets to customers.
Responsible for receiving, cleaning, restocking, and disposing of assets from customers.
Maintains excellent and accurate notes and asset tracking records.
Troubleshoots shipping exceptions and works directly with end users, customers, and suppliers to resolve conflicts and answer inquiries, maintaining excellent relations.
Monitors and responds to ticketing queues and email
Deskside and walk-up support, including workspace setup and removal