Talent Engagement Specialist- Front Desk/Administrative (925658)

Equus • Jersey City, NJ

114d

About The Position

In this Talent Engagement role, you will be an integral part of the Operational team which includes the following: Serve as the first point of contact at the front desk, welcoming clients and maintaining a professional, organized reception area. Support day-to-day operational functions, including client outreach, appointment scheduling, and assisting with off-site events. Assist with coordinating training invoices, including organizing and filing physical and digital documentation, and ensuring accuracy before submitting for payment. Provide administrative support to the Talent Engagement Specialist team by helping facilitate orientations, client intake, re-engagement efforts, and other front-line services. Enter and maintain accurate client data in internal dashboards and the state CRM system, supporting both management and the Quality Assurance team. Manage client records from initial intake through to program completion, ensuring proper documentation and follow-through. Gather relevant data and generate reports to support management decision-making and performance tracking. Assist with new participant orientations, including preparing informational packets and materials. Answer and manage incoming calls, direct inquiries to the appropriate staff, respond to voicemail within 24 hours, and follow up with clients who miss appointments. Identify and recommend process improvements to enhance service delivery and operational efficiency. Manage and route internal and external communications to ensure timely and effective information flow across the team.

Requirements

• Self-motivated, adaptable, and a reliable team player.
• Strong organizational, interpersonal, and verbal/written communication skills.
• Passionate about serving individuals from underserved communities.
• Committed to delivering an exceptional customer service experience for every participant.
• Able to manage multiple priorities effectively in a fast-paced environment.
• Proactive and solution-oriented, with strong problem-solving skills.
• Comfortable engaging with clients both in person and over the phone.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook.
• Skilled in Adobe Acrobat, including creating and editing PDF documents.
• High school diploma or GED required; at least 1–2 years of clerical or administrative experience preferred.

Nice To Haves

• Multilingual abilities are a strong plus.
• Bonus points for experience working with individuals from diverse backgrounds and communities.

Responsibilities

• Serve as the first point of contact at the front desk, welcoming clients and maintaining a professional, organized reception area.
• Support day-to-day operational functions, including client outreach, appointment scheduling, and assisting with off-site events.
• Assist with coordinating training invoices, including organizing and filing physical and digital documentation, and ensuring accuracy before submitting for payment.
• Provide administrative support to the Talent Engagement Specialist team by helping facilitate orientations, client intake, re-engagement efforts, and other front-line services.
• Enter and maintain accurate client data in internal dashboards and the state CRM system, supporting both management and the Quality Assurance team.
• Manage client records from initial intake through to program completion, ensuring proper documentation and follow-through.
• Gather relevant data and generate reports to support management decision-making and performance tracking.
• Assist with new participant orientations, including preparing informational packets and materials.
• Answer and manage incoming calls, direct inquiries to the appropriate staff, respond to voicemail within 24 hours, and follow up with clients who miss appointments.
• Identify and recommend process improvements to enhance service delivery and operational efficiency.
• Manage and route internal and external communications to ensure timely and effective information flow across the team.

Benefits

• Extensive learning opportunities and networking programs.
• Opportunity to make a lasting impact on the lives of others.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees