Talent Development Specialist

AFL•Kansas City, MO

About The Position

AFL provides industry-leading fiber optic products, conductor accessories and fittings, and related services across the globe. Our company was founded in 1984 with a single fiber optic cable and has grown to include every facet of the passive optical network, employing over 5,000 associates worldwide and consistently generating annual sales in excess of a billion dollars. In April of 2019, AFL made a major investment in ITC Service Group, a Sacramento-based company providing broadband installation, design and staffing services to the telecommunications and IT industries. ITC Service Group was founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data and video networks. AFL and ITC were built and are operated on similar core values and philosophies. This will prove extremely beneficial to our customers and our employees. With our commitment to professional growth and employee development, let AFL “Connect” you to your next career opportunity! If you have a background in telecommunication installation, prism, video, cable or satellite, we'd love to connect with you! Our technicians take pride in their work, enjoy new technology, and love customer service. This long term opportunity offers paid training and competitive pay. Benefits package includes: medical and dental insurance, paid holidays, vacation pay and 401 K plan. ITC Service Group (“ITC”), is seeking an experienced Talent Development Specialist in Kansas City, MO. The Talent Development Specialist is a classroom and field trainer who provides training to incoming Broadband technicians and team members. They are the subject matter experts (“SME”) of the field installation processes. This requires them to stay up to date on company and client changes to ensure training is current and procedures are streamlined. They are well versed in client provided training modules, facilitator guides, and exercises. Trainer maintains a well-organized and effective training environment and continuously improves training material and employee retention.

Requirements

A degree in Communications preferred or combination of work experience and education
A minimum of 2 years’ field experience in craft services and telecommunications industry
Relevant technical and/or training certifications (Comp TIA, CCNA, etc.) preferred
Structured classroom training experience preferred
Critical thinking and problem-solving skills
Ability to make sound judgments based on information available
Motivated, high energy aptitude
Planning and organizing
Excellent interpersonal and communication skills both verbal and written
Strong facilitation / presentation skills
Ability to interact with all levels of employees and clients
Able to travel as required
Strong time management
Proficient in MS Word, Outlook, PowerPoint, Excel
Adaptability and initiative
Able to work with multi- functional teams
Conflict management
Stress tolerance

Responsibilities

Responsible for having complete Knowledge of Client Provided Training Modules, Facilitator Guides, and Exercises
Responsible for maintaining standards set by Area manager and meeting prescribed timelines.
Responsible for protecting client’s information including modules, processes and legal guidelines ensuring confidentiality.
Acts as Subject Matter Expert (“SME”) of field Installations processes relative to Google Fiber installs.
Responsible for professionally communicating a mixture of ITC’s culture and clients modules, lesson plans, manuals, information and instructional material to training class by effectively engaging the training class to ensure material retention.
Responsible for motivating employees by example and shared enthusiasm for ITC’s/Google project achieving maximum productivity, developing an efficient workforce, enhancing quality of work as well as building loyalty to the enterprise.
Responsible for Staying up to date and current on Fiber to the home systems, video and data, or Google Fiber products and knowledge base to ensure training of latest training procedures and processes.
Responsible for setting up and maintaining a well-organized and effective training environment including: classroom seating structure, educational videos, visual aids, PowerPoint presentations, computer hardware, computer software and a clean and welcoming classroom atmosphere.
Responsible for being part of the training team that proactively looks for ways to improve the training of Broadband technicians and other team members.
Responsible for providing weekly training reports to management and clients in a timely manner.
Performs other related duties as assigned.