Talent Development Operations Manager

Crum & Forster•Morristown, NJ

3d•$67,900 - $127,600•Hybrid

About The Position

At C&F, we have a culture that puts people first. We have leadership that understands the importance of investing in talent. And, we have an exciting vision of how we will continue to grow our people and talent pipeline. As such, we are looking for a highly motivated individual to join our growing Talent & Organization Development team as Talent Development Operations Manager! This new role will support the design, implementation, and optimization of learning (L&D) and talent development systems and processes, with a focus on Workday Learning, automation, and process improvement. They will leverage AI and automation to drive continuous improvement in learning delivery. The incumbent will serve as a key contributor to execute and evolve our Talent strategy as the team continues to grow and further enhance Crum & Forster’s internal and external brand as a “Great Place to Work” and “Great Place to do Business With”.

Requirements

Bachelor’s degree in HR, Business, or related field (or equivalent experience)
Minimum of 5+ years of L&D and/or Talent Management experience
Experience with Workday Learning or similar LMS required
Exceptional project management and communication skills.
Experience with AI, automation, and process improvement
Excellent analytical, problem-solving, and communication skills
Ability to work collaboratively in a highly agile environment and manage multiple priorities

Nice To Haves

Familiarity with data visualization tools (e.g., Power BI, Tableau) a plus, but not required
Workday Learning experience and/or Sana experience a plus, but not required

Responsibilities

Using your experience with AI, automation, and process improvement, you will identify and work with expert partners to implement AI tools and automation solutions to streamline learning and talent processes (e.g., chatbots, automated workflows, analytics).
Leveraging your project management skills, you will Support L&D and talent operations projects, ensuring timely delivery, stakeholder communication, and effective change management. Lead portions of the project to transition from Cornerstone LMS to Workday Learning Powered by Sana.
As someone with a knack for process improvement, you will analyze current processes, recommend enhancements, and document business processes leveraging best practices to improve efficiency and user experience.
With your ability to tell impactful stories with data, you will develop and maintain dashboards and reports that tell the impact story of our talent development efforts and provide meaningful insights to leverage learning activity, compliance, and talent metrics.
With your flexible mindset and interest in a variety of topics, you’ll also be assigned additional special projects. Examples may include curating learning playlists or supporting other Talent Development team members with configuration and optimization of Workday Talent modules.

Benefits

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
A dynamic, ambitious, fun and exciting work environment
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

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