Talent Development Manager

Renewal by Andersen | Esler Companies • Austin, TX

1d • $100,000 - $125,000

About The Position

As a Talent Development Manager for Esler Companies - Renewal by Andersen you'll be responsible for developing, implementing, and managing a comprehensive quality assurance and training ecosystem for all area’s of the Communication Center. You'll partner with leadership and external QA partners to ensure consistent standards, exceptional customer experience, and measurable business impact while leading and developing multiple roles and departments.

Requirements

• Strong people, leadership, and development skills.
• Excellent coaching, communication, and influence abilities.
• Deep understanding of sales, training, and customer experience.
• Analytical and strategic thinker with attention to detail.
• Certified in project management or professional learning.
• Curriculum development.
• Collaborative leader who drives alignment across teams.
• Proficient in Microsoft Suite.
• Experience with Five 9 Software.
• 7+ Years of Call Center Experience.
• Experience supporting inside sales teams required.
• 3+ Years of Management Experience.
• 4+ Years of Training Experience.

Responsibilities

• Design, build, and manage an ongoing QA and training program for Inside Sales Representatives, Confirmation reps, all nurture, and other specialized teams.
• Partner closely with company leadership to develop quality standards, training priorities, and performance goals.
• Hire, train, and manage two Training Specialists.
• Partner with the Recapture Specialist and New Hire Training Leaders.
• Establish scalable systems and processes for QA reviews, training delivery, and feedback alignment.
• Work closely with external QA partners (Call Criteria and future) to review and refine existing scorecards.
• Partner with New Hire Training to ensure alignment across all Training Teams.
• Provide the framework and support for a team of trainers to consistently provide training, feedback and role plays to communication center team.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!
• Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees