About The Position

The Talent Acquisition Director designs and executes strategies to attract, source, and hire top talent in a high-volume recruiting environment. Responsibilities include overseeing the entire recruitment lifecycle, managing recruiter teams, building employer brand, partnering with leadership on workforce planning, and using data to improve hiring efficiency and meet business goals. Key duties include strategic workforce planning, employer branding, stakeholder collaboration, ATS management, performance metrics analysis, and ensuring a positive candidate experience.

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
  • 8–10 years of progressive Talent Acquisition or recruiting experience, with proven experience in a senior recruiting/TA leadership role
  • Experience in the BPO/Contact Center industry, supporting high-volume and multi-site hiring environments.
  • Strong strategic thinking, leadership, and communication skills.
  • Proficiency with recruitment technologies and data analysis.
  • Deep understanding of market trends and compliance.
  • Deep understanding of high-volume recruiting.
  • Ability to manage multiple complex projects simultaneously

Responsibilities

  • Develop long-term recruitment strategies, forecast hiring needs in collaboration with workforce management, and align talent acquisition with overall business objectives.
  • Lead, develop, and motivate the entire talent acquisition team with the majority of resources residing in the Philippines.
  • Implement initiatives to build a strong employer brand and increase company visibility.
  • Lead sourcing strategies using diverse channels (social media, job boards, agencies) to create robust talent pipelines.
  • Partner with HR and business leaders to understand needs, define roles, and guide hiring best practices.
  • Streamline recruitment, hiring, and onboarding processes for efficiency and a positive candidate experience, including leading automation and AI initiatives.
  • Analyze recruitment data (time-to-fill, cost-per-hire) to make data-driven decisions.
  • Manage recruitment budgets and oversee Applicant Tracking Systems (ATS).
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