Tailored Care Management Administrative Assistant

Coastal Horizons Center•Wilmington, NC

17d

About The Position

The Tailored Care Management (TCM} Administrative Assistant is an integral part of Coastal Horizons Center's team approach to integrated care for behavioral health and medical care. This role provides administrative support to the Coastal Horizons Center Care Management team. The TCM Administrative Assistant will support non-clinical program activities including but not limited to those related to those related to billing, coordination of clinical documentation between providers, and distribution of patient education. The Administrative Assistant will work closely with the Care Management Supervisors, Care Managers, and Extenders to ensure all service deliverables are met in a timely manner.

Requirements

High school diploma or equivalent
Knowledge and experience working in patient or clinical data systems
Excellent communication skills - oral and written
Organizational and time management skills
Sensitivity to diversity of cultures, language barriers, health literacy and educational level
Knowledge of medical terminology
Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
Able to shift strategy or approach in response to the demands of a situation

Nice To Haves

Minimum one year experience in healthcare setting

Responsibilities

Assist with completing reports and activities to complete Tailored Care Management billing
Assist with mailing educational materials, consent forms, unable to reach and opt out letters or other documents to the member as necessary
Coordinate delivery and receipt of clinical documentation (discharge paperwork, care plans, comprehensive assessment, etc.) between providers
Upload required documentation to client's electronic health record
Collaboration with fellow TCM staff and other members of the client's care team
Access multiple EHRs to obtain documentation
Access to Hospital/Data or Electronic Medical Record system will be required, as necessary
Abide by department guidelines, company policies, and HIPAA regulations
Perform other duties that assist in keeping the operations organized and functional
General administrative duties including but not limited to copying, collating, ordering supplies, reserving meeting space, resolving maintenance issues, covering other administrative assistants when needed and organizing the office.
Attending Coastal Horizons Center meetings, local and regional training, tabling events or other events as required