Tailored Care Extender- Population Health
About The Position
The Tailored Care Management Extender provides comprehensive, person-centered services to patients with complex behavioral/ mental health conditions, substance use disorders, and/or intellectual and developmental disabilities (I/DD). Required care management extender activities include outreach, health promotion, family support, and referrals to necessary resources and supports. The Tailored Care Management Extender will collaborate with Care Managers, MAHEC clinical teams, and community partners. They will report to an assigned Tailored Care Manager Supervisor. This role description is a general description of the essential job functions. It is not intended to describe all the duties the Tailored Care Manager may perform.
Requirements
- Communication Skills
- Decision Making
- HealthCare Knowledge
- Interpersonal Skills
- Organizational Values
- Problem Solving
- COMPUTER Must be competent with virtual (email, Webex, Zoom, Microsoft TEAMS etc.) communication, Electronic Health Record (EHR) systems and Care Management/Coordination systems.
- Certified Peer Support Specialist or Community Health Worker
- Valid driver’s license
Nice To Haves
- FOREIGN LANGUAGE Fluency in Spanish preferred
- Experience working in healthcare
Responsibilities
- Perform general outreach, engagement, and follow-up with members
- Assist TCM Care Manager with intake assessments and screenings
- Coordinate services/appointments (e.g., appointment/wellness reminders, arranging transportation)
- Engage in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing
- Share information with the care manager and other members of the care team on the member’s circumstances, including gathering information about the member’s progress toward their goals
- Provide and track referrals and provide information and assistance in obtaining and maintaining community-based resources and social support services
- Participate in case conferences
- Support the care manager in assessing and addressing unmet health-related resource needs
Benefits
- full benefits available
- MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
