Tailor Shop Manager

alts| Alteration Specialists + LABEL•New York, NY

3d•$65,000 - $85,000

About The Position

Alts is looking for a dynamic, professional Tailor Shop Manager, distinguished by their charisma, teaching ability, and professional integrity. This role will include fittings, sewing on the machine, representing your studio internally, building client relationships and using sophisticated tools to make management decisions. This is a full time role in New York, with salary, bonus potential, full benefits, and opportunities for future growth.

Requirements

10+ years of alteration tailoring experience required
4-5 years of general fitting experience required
1-2 years of fitting both men's and women's garments required
Proficiency in English required
Strong written communication skills required.

Nice To Haves

1-3 years of management experience desired
Working knowledge of excel is desired.

Responsibilities

Client Relationship Management and Fittings
Maintain a professional, warm, welcoming studio environment
Conduct Fittings according to the Alteration Specialists Standard
Build relationships with clients, influencers, brands and stylists
Be present and address all client issues in a professional manner – offer creative solutions
Make every client feel welcome, and confident in the skills of you and your team. Ensure fitters in your shop are following all Alts | Alteration Specialists guides and protocols during the fitting process
Machine Production and Sewing
Demonstrate that you are meeting personal production targets
Teach and develop your tailoring team to be able to deliver on a variety of garments and alterations
Cultivate proficiency with mens, womens, and bridal alterations as well as alterations of difficult fabrics
Analytics
Keep track of production during the day and communicate with front desk, and the larger operations team at the end of each day to ensure documentation is correct and complete
Communicate with leadership and other locations to ensure that all studios are operating as part of a whole
Provide management with your team’s schedule on a weekly basis; inform management of any team absences or if timesheets need to be updated
Represent your studio to the larger organization, advocate for your studio’s needs and be the leading person to assist with rolling out company wide-change at your studio level
Constantly be evaluating processes that are not efficient and come up with solutions to better optimize our organization
Record RFAs: Make sure that all fitters inform front desk of all realterations and the reason for the realterations that should be input in the Geelus system even if the garment is fixed while the customer waits
Team Management
Encourage respect amongst your team and address unprofessional behavior
Including tardiness of your team
Work with HR to distribute all formal write-ups to employees and explain the reason for write-up clearly so the employee fully understands the reason. Hold them accountable to their Performance Improvement plans if applicable
Distribute work strategically amongst your tailoring staff based on internal forecasting tools and their individual abilities. Distribution should benefit the team as a whole, not any particular tailor or fitter
Coach all fitters that are unsure or uncomfortable with marking specific alterations or following dialogue that is required to be used during fittings
Seek opportunities to strengthen the skills of tailors and fitters in your shop to develop a strong team
Complete full QC on all orders, yours and your team’s before the clients pick up
Identify tailors in your shop that are making QC errors and work with the Head of Talent Development to assess the best plan of action to correct the errors including developing and administering a training plan
The TSM is ultimately responsible for the quality of all garments that are QC’ed and worked on in their shops
Onboarding of your team and Human Resources
Welcome new tailors to your shop, show them their station and introduce them to the team. Make sure they are distributed the appropriate work according to their skills and preferences
Help tailors scan work as necessary and make sure that all work is scanned out by the end of each day. Make sure that their PIN works at your location
Help facilitate the production report process and communicate production, report discrepancies to the Finance team in one succinct Slack messages
Have all production reports of your team including yourself signed by Tuesday at 12pm of payroll week
Participate in and administer performance reviews alongside HR for your team