Tag & Title Administrator II

Ring Power Corporation • St. Augustine, FL

11d

About The Position

Main Duties & Responsibilities Primary Job Role Manage Tag & Title incoming tickets in Freshservice and track tickets with detail notes and follow-ups ensuring timely completion. Coordinate, collect, and finalize customer paperwork with DocuSign ensuring completeness meeting state and federal regulations, as well as Ring Power's policies. Provide excellent customer service to Ring Power's internal and external customers, exceeding expectations when possible. Complete customer packets with all necessary documents, pulling titles or MSO's, scanning and saving files. Promptly identify, troubleshoot, communicate, and resolve issues, escalating when necessary. Efficiently expedite projects, manage competing priorities, and thrive in a fast-paced environment. Participate in cross-functional training. Perform other duties as assigned. Essential Job Competencies Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support. Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources and organizes the information according to the research needs. Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others’ input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input. Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one’s preferred way of doing things. Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work. Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers. Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Requirements

• High School diploma or GED
• 1-2 years
• Knowledge of computers and proficiency in Microsoft Systems (Excel, Word, Outlook).
• Detail oriented and problem-solving skills.
• Ability to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

• Software systems - Freshservice Ticketing Software, DocuSign, Texada.
• Dealership or DMV experience with titles and registrations.

Responsibilities

• Manage Tag & Title incoming tickets in Freshservice and track tickets with detail notes and follow-ups ensuring timely completion.
• Coordinate, collect, and finalize customer paperwork with DocuSign ensuring completeness meeting state and federal regulations, as well as Ring Power's policies.
• Provide excellent customer service to Ring Power's internal and external customers, exceeding expectations when possible.
• Complete customer packets with all necessary documents, pulling titles or MSO's, scanning and saving files.
• Promptly identify, troubleshoot, communicate, and resolve issues, escalating when necessary.
• Efficiently expedite projects, manage competing priorities, and thrive in a fast-paced environment.
• Participate in cross-functional training.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees