Tactical Services Specialist

EXCLUSIVE JETS LLC•Raleigh, NC

8d•Onsite

About The Position

The Tactical Services Specialist is responsible for the service execution of each of our members and charter clients’ flights each day along with service setup of the next day’s flights. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Provide the highest level of services for all fractional, jet card, owner, consumer, managed aircraft owners and charter clients in the daily flight schedule. Utilize expert knowledge of potential operational impacts as well as company products, programs, fleets and internal processes to provide clients with optimal trip solutions. Collaborate with Operations Command Center team members (Duty Manager, Scheduling, Crew Scheduling, Dispatch) and Experience Concierge and Member Services team to ensure day-of flights are executed successfully along with the setup of the next morning’s flights. Proactively follow each assigned flight to discover potential issues that may affect our customers such as weather, traffic and ATC delays. Provide timely updates to any flight when could be or is suffering from an operational issue. Exemplary communication, including impeccable phone conversation skills as well as written communications supporting all our customer types. Ability to provide consistent professional communication in deescalating high intensity situations. Efficient time management and organizational skills and the ability to productively manage the needs of the business and correspondence with clients. Keep abreast of best practices and promotional trends. Continuously improve through feedback.

Requirements

High school diploma or equivalent
Proven customer service abilities
Proven consistency in a fast-paced environment
Strong interpersonal communication skills
Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification.
Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.
Interpersonal skills with an emphasis on strong communication skills in both oral and written forms
Effective time management
Attention to detail
Focus on excellence
Adaptability
Professionalism in hard conversations
Other cognitive processing
Problem finding and solving
Multi-tasking
Detail orientation
Reasoning and connecting ideas
Adept quick learning
Prioritizing, time management and organizational skills
Great relationship management skills and openness to feedback
Microsoft Office Suites
Airtable or similar web-based productivity tools & CRMs
FlightAware or similar flight following programs
Call center & phone functionality

Nice To Haves

Associate's degree in related field
3 to 5 years of Customer Service Experience, preferred in the aviation industry

Responsibilities

Provide the highest level of services for all fractional, jet card, owner, consumer, managed aircraft owners and charter clients in the daily flight schedule.
Utilize expert knowledge of potential operational impacts as well as company products, programs, fleets and internal processes to provide clients with optimal trip solutions.
Collaborate with Operations Command Center team members (Duty Manager, Scheduling, Crew Scheduling, Dispatch) and Experience Concierge and Member Services team to ensure day-of flights are executed successfully along with the setup of the next morning’s flights.
Proactively follow each assigned flight to discover potential issues that may affect our customers such as weather, traffic and ATC delays.
Provide timely updates to any flight when could be or is suffering from an operational issue.
Exemplary communication, including impeccable phone conversation skills as well as written communications supporting all our customer types.
Ability to provide consistent professional communication in deescalating high intensity situations.
Efficient time management and organizational skills and the ability to productively manage the needs of the business and correspondence with clients.
Keep abreast of best practices and promotional trends.
Continuously improve through feedback.