TAC Outfitter Experience - Part Time

Bass Pro Shops

146d

About The Position

The Technical Assistance Center (TAC) team offers technical support to end users via phone, in-person, or remote access software. Responsibilities include creating incident tickets, providing front-line support, and handling daily and project tasks. This part-time job requires 20-30 hours per week, with varying shifts, including days, evenings, holidays and weekends.

Requirements

• High school diploma/GED required.
• Associate degree (or higher) in Computer Science or related field preferred.
• Experience in a call center or customer service environment.
• CompTIA and/or ITIL certifications.

Nice To Haves

• Intermediate knowledge of computing systems including Microsoft and Apple operating systems, Microsoft Office, Microsoft Active Directory.
• Ability to learn new systems as they are implemented into the enterprise.
• Verbal communication skills to present ideas and concepts effectively.
• Ability to explain complex technical solutions in a precise, simplified manner.
• Flexibility and a passion to grow and learn.
• Ability to balance role expectations with other initiatives and projects.

Responsibilities

• Provides front line technical support via phone, email, and chat.
• Provides password support using tools, such as, Microsoft Active Directory.
• Works within remote management tools to find information and deploy resolution to endpoints.
• Maintains ticket creation and management.
• Stages automated messages and communications to end users.
• Creates/updates knowledge articles based on day-to-day ticket resolution.
• Follows documented processes and procedures.
• Contacts customers regarding unresolved tickets.
• Performs other duties as assigned.

Benefits

• Enjoy discounts on retail merchandise, restaurants, world-class resorts and conservation attractions.
• Dental insurance.
• Vision insurance.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.
• And more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees