Table Games Supervisor

Granite State Gaming & Hospitality•Rochester, NH

183d

About The Position

The Table Games Floor Supervisor is responsible for assisting with managing the Table Games Department by providing staff with effective guidance and assistance regarding accomplishing the goals and objectives of the table games facilities.

Requirements

Must be 21 years of age or older.
Three or more years of applicable experience with a minimum of two years of supervisory experience preferred,
Associates or above degree preferred, or combination of experience and education
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Demonstrates commitment to guest service excellence and ethical conduct.
Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards
Working knowledge of company internal controls and policies and procedures.
Working knowledge of all table games and their rules and regulations.
Exhibits respectful consideration of viewpoints, situations, and others.
Places the guest’s experience and safety at the forefront of every decision.
Demonstrates strong listening and communication skills.
Demonstrates problem-solving and critical thinking.
Must be able to work independently and maintain a high level of performance.
Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
Focus on teamwork and collaboration with others.

Responsibilities

Track and document play of guests including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.
Maintain proper table inventories through fills and credits.
Issue playing cards and dice and review them for irregularities at the beginning of the shift.
Assist with personnel functions, such as: training, development, supervision, evaluations, and disciplinary actions; will perform these functions in a timely manner.
Supervise, coach, instruct and direct dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions and monitoring all work processes.
Assist with staff schedules for assigned shift, including the scheduling of any necessary team member training.
Investigate and resolve guest complaints regarding customer services issues in a positive manner.
Ensure team member compliance with all departmental, company, gaming policies, procedures and any other applicable rules and regulations; will also enforce all required safety codes.
Maintain company, team member, and guest information confidentiality.
Must be flexible in scheduling based on business needs.
Perform other duties as assigned.