Table Games Supervisor

Caesars Entertainment•South Lake Tahoe, CA

4d•Onsite

About The Position

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars Entertainment assets.

Requirements

High School Diploma or equivalent; College Degree preferred
Two or more years dealing experience preferred, with excellent guest service background
Literate and fluent in English
Good communication skills, both verbal and written
Good interpersonal skills, with emphasis in relationship building
Good problem-solving skills
Good customer service skills, both internal and external
Ability to communicate clearly and tactfully
Ability to add accurately and figure payoffs
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
Must be able to stand or walk for long periods of time (4 hours).
Visual and auditory range must include immediate environment.
Mobility to move about the property
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.

Responsibilities

Responsible for actively building and retaining customer relations.
Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
Assures that all coin and check racks are always filled.
Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager.
Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow team members and 3) making comp decisions.
Remains alert to any unusual or questionable activities being displayed by any Table Games team member or gaming guest and reports any situations to assigned superior.
Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary.

Benefits

Professional and leadership development
Paid breaks and a free meal during each shift
PTO/FTO
Access to the on-site team member gym
Health and Wellness benefits after 90 days of service
On-site Wellness Center and monthly health and wellness initiatives
Employee Assistance Program
Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
Optional 401(k) plan eligibility after 90 days of service
Sign on bonus for select positions