Table Games Supervisor

Rio Las Vegas•Rio Las Vegas, NV

18h•$30•Onsite

About The Position

WHAT YOU’LL DO Supervise, coach, and support dealers. Maintain superior customer service by identifying , cultivating and improving the established player base working towards a positive Company image whenever possible. ROLE EXPECTATIONS Responsibilities include, but are not limited, to the following: Stand and circulate throughout assigned area. Possess thorough knowledge of games assigned to supervise. Calculate all payoffs. Understand and monitor compliance with gaming regulations, company policies and procedures. Operate computer to access credit line, issue credit. Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate . Direct and supervise dealers in assigned area. Evaluate designated team members’ performance on a yearly basis. Monitor changes of cards and dice; inspect new equipment before allowing into play. Resolve customer complaints or refer to Shift Manager when appropriate .

Requirements

High school diploma or equivalent.
Successful completion of a comprehensive dealer training program or an equivalent amount of relevant experience.
An in-depth knowledge of the specific casino games offered at the Rio Hotel and Casino, coupled with the ability to quickly adapt to new games and rules.
Strong mathematical and communication skills.
Outstanding customer service and interpersonal skills, with an unwavering commitment to exceeding guest expectations.
The capacity to excel in a fast-paced, high-pressure gaming environment.
Meticulous attention to detail and unfailing accuracy in cash handling.
Must meet the age requirement for gaming employees in Las Vegas and hold any required gaming licenses or permits.

Nice To Haves

Two years of experience as a Floor Supervisor

Responsibilities

Supervise, coach, and support dealers.
Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.
Stand and circulate throughout assigned area.
Possess thorough knowledge of games assigned to supervise.
Calculate all payoffs.
Understand and monitor compliance with gaming regulations, company policies and procedures.
Operate computer to access credit line, issue credit.
Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
Direct and supervise dealers in assigned area.
Evaluate designated team members’ performance on a yearly basis.
Monitor changes of cards and dice; inspect new equipment before allowing into play.
Resolve customer complaints or refer to Shift Manager when appropriate.