TABLE GAMES SUPERVISOR

Argosy Casino Hotel & Spa RiversideRiverside, MO
76d$25 - $27

About The Position

A career in gaming? At Argosy Casino Riverside, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following.

Requirements

  • Must be at least 21 years of age.
  • High school diploma or GED required; six months to one year experience in Table Games or equivalent combination of education and experience.
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Excellent skills in both written and oral communication.
  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

  • Responsible for providing guidance and daily supervision to staff in the department.
  • Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Works closely with Manager Table Games Shift to implement and oversee overall strategies for customer service, comping, and expense management to maximize profitability.
  • Responsible for the overall integrity of daily operations.
  • Model regulatory, departmental and company policies and procedures.
  • Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high-quality service, then monitors results through inspection, evaluation and analysis.
  • Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction on assigned tables.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Ensures efficient operations table games protection during assigned shift.
  • Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
  • Accounts for chips on assigned games. This includes making fills and credits as needed.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

Benefits

  • Starting salary of $25 to $27 per hour.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

501-1,000 employees

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