TABLE GAMES SUPERVISOR

Argosy Casino Hotel & Spa Riverside • Riverside, MO

76d • $25 - $27

About The Position

A career in gaming? At Argosy Casino Riverside, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required; six months to one year experience in Table Games or equivalent combination of education and experience.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Works closely with Manager Table Games Shift to implement and oversee overall strategies for customer service, comping, and expense management to maximize profitability.
• Responsible for the overall integrity of daily operations.
• Model regulatory, departmental and company policies and procedures.
• Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high-quality service, then monitors results through inspection, evaluation and analysis.
• Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction on assigned tables.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures efficient operations table games protection during assigned shift.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
• Accounts for chips on assigned games. This includes making fills and credits as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Benefits

• Starting salary of $25 to $27 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees