The position involves assisting in implementing policies and procedures and directing personnel according to management policies and objectives, ensuring the efficient operation of all table games during a particular shift. The role includes preparing regular reports on shift status, recommending policy changes, and dealing with difficult circumstances on the gaming floor in a constructive manner. The individual will engage positively with customers, provide an outstanding gaming experience, and ensure adherence to company policies and Virginia Lottery regulations. The position also requires clear communication of department goals, handling guest complaints, maintaining staffing levels, and ensuring regulatory compliance.