The position involves assisting in implementing policies and procedures and directing personnel according to management policies and objectives, ensuring the efficient operation of all table games during a particular shift. The role includes preparing regular reports on shift status, including employee morale, technical skill levels, staffing requirements, and recommended instructions. The individual will recommend policy changes as necessary and handle difficult circumstances on the gaming floor in a constructive manner, balancing the interests of customers, employees, and the company. Building and cultivating relationships with customers is essential, as is providing an outstanding gaming experience. The position requires ensuring that all Table Games employees adhere to company policies, procedures, and Virginia Lottery regulations, while clearly communicating department goals and expectations. The individual will also listen to and respond to guest complaints, attend guest events, and investigate reports of variances, ensuring regulatory compliance and monitoring the internal control environment. Additionally, the role involves maintaining appropriate staffing levels, assisting in the selection and training of new hires, and managing departmental budgets and profit and loss statements.