Table Games Floor Supervisor - Day Shift - On Call

San Manuel Band of Mission Indians•Las Vegas, NV

About The Position

It is the responsibility of the Table Games Floor Supervisor to directly supervise the operation and conduct of assigned table games and table games personnel while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and company policies, practices, and procedures. Core Job Responsibilities: Ensure that all activities by self and personnel reflects the policies, practices, procedures, and regulations of the department and SMGHA as well as federal, state, and local laws and ordinances. Supervises the operations and conduct of designated table games including opening/closing of table games and completion of all administrative duties necessary for efficient operations. Supervises assigned staff to include hiring recommendations that encompass SMGHA diversity commitment, training, coaching, performance feedback, recommending and administering discipline, and scheduling. Manages performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests. Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction. Communicates all pertinent information in a timely and responsible manner. Provide ideas and suggestions for new products, services, technology, and processes to ensure SMGHA competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment. Monitors guest flow and notifies management when adjustments to open table games are needed. Observes, evaluates, and rates players objectively and accurately in accordance with department policy. Maintains proper bankroll levels to accommodate existing or anticipated play. Verifies the accuracy of all documents signed and ensures that all procedures are adhered to. Maintains a clean and friendly environment and promotes and maintains the highest level of customer service to all guests while staying alert to their needs and responds effectively to guest inquiries. Ensure that all guests are treated with courtesy and respect as well as handling all guest disputes that cannot be resolved by Dealers in a pertinent and fair manner. Notifies the Shift or Assistant Shift Manager immediately of any unusual activity of high limit play or if damage/tampering of equipment is suspected

Requirements

High school diploma or equivalent.
Minimum of 6 years of casino operations experience, or an equivalent combination of education, training and experience.
Obtain/Maintain Occupational License/Gaming Card.

Nice To Haves

Two years of supervisory experience
Bilingual abilities.

Responsibilities

Ensure that all activities by self and personnel reflects the policies, practices, procedures, and regulations of the department and SMGHA as well as federal, state, and local laws and ordinances.
Supervises the operations and conduct of designated table games including opening/closing of table games and completion of all administrative duties necessary for efficient operations.
Supervises assigned staff to include hiring recommendations that encompass SMGHA diversity commitment, training, coaching, performance feedback, recommending and administering discipline, and scheduling.
Manages performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests.
Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
Communicates all pertinent information in a timely and responsible manner.
Provide ideas and suggestions for new products, services, technology, and processes to ensure SMGHA competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Monitors guest flow and notifies management when adjustments to open table games are needed.
Observes, evaluates, and rates players objectively and accurately in accordance with department policy.
Maintains proper bankroll levels to accommodate existing or anticipated play.
Verifies the accuracy of all documents signed and ensures that all procedures are adhered to.
Maintains a clean and friendly environment and promotes and maintains the highest level of customer service to all guests while staying alert to their needs and responds effectively to guest inquiries.
Ensure that all guests are treated with courtesy and respect as well as handling all guest disputes that cannot be resolved by Dealers in a pertinent and fair manner.
Notifies the Shift or Assistant Shift Manager immediately of any unusual activity of high limit play or if damage/tampering of equipment is suspected