Table Games Floor Supervisor Full Time (Planet Hollywood LV)

Caesars Entertainment•Las Vegas, NV

5d•Onsite

About The Position

Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching

Requirements

High School graduate or equivalent required. College Degree preferred
Work Requires a minimum age of 21
Three - five years’ casino experience required as a Floor Service Supervisor
Knowledge of multi-games is a plus
Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred.
Must possess excellent customer relations, leadership, and communication skills
Must be able to read, write, speak, and understand English
Must be willing to work any day of the week and any shift
Must be able to have a good relationship with co-workers and work as a team
Must present a well-groomed appearance
Cards Needed: Alcohol NV and Gaming License
Must be able to respond calmly in a demanding environment, multiple tasks to be managed under time constraint
Must possess good manual dexterity for quick and accurate handling of chips, cards, and money
Must have excellent vision (including peripheral) to protect the games
Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust
Must be able to bend, reach, kneel, twist and grip items
Must be able to walk and be on foot for extended periods of time
Must be able to manage a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner

Nice To Haves

College Degree preferred
Knowledge of multi-games is a plus
Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred.

Responsibilities

Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area
Verifies fill slips, credit slips, and markers pertaining to games in the assigned area
Settles disputes that arise from guests in the Table Games area, referring to those, either at a pre-determined threshold or a certain degree of difficulty to your manager
Assure guest development by interacting with guests modeling interactive skills with guests and fellow employees
Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior
Rates all guests.
Promotes and creates Total Reward cards for new and existing patrons
Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements
Accurately maintains table game inventories and player win/losses
Changes cards/dice. Opens, and closes games
Manages and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution, and service recovery, if necessary
Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties
Champions all Guest Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift
Prepares and coordinates the periodical performance review of assigned personnel as determined by management
Understands and enforces all company policies and procedures
Inform Casino Manager of potential safety problems
Maintains key security
Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements
Attends all mandatory meetings required by the company/department