Full House Resorts-posted 16 days ago
$30 - $48/Yr
Full-time • Entry Level
Onsite • Waukegan, IL

Oversee table games and employees to ensure that the safety, integrity, security, company, and regulatory policies/procedures of the above are upheld. Supervises, coaches and supports dealers. Maintains superior guest service by identifying, cultivating and improving the established player base working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned.

  • Excellent internal/external guest service
  • Stand and circulate throughout assigned area
  • Possess thorough knowledge of games assigned to supervisor Calculate all payoffs
  • Understand and monitor compliance with gaming regulations and company policies and procedures
  • Maintain positive guest relations, evaluate play, and extend complimentary services when appropriate
  • Direct and supervise dealers in assigned areas
  • Evaluate designated employees’ performances
  • Monitor changes of cards and dice, and inspect new equipment before allowing into play
  • Resolve guest complaints or refer to Shift Manager when appropriate
  • Ability to protect assets of company
  • Ability to maintain strict confidentiality
  • Other reasonable duties as assigned.
  • High School/GED
  • 1-3 years related experience
  • Must have thorough knowledge of a minimum of two (2) games
  • Must have excellent communication and guest service skills
  • Casino environment; exposure to smoke, bright lights, and noise
  • Must be able to stand for extended periods of time
  • Frequently speak, read, write, stand, walk, bend, and stoop
  • Occasionally lift, carry, push, and pull
  • Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
  • Preferred: Bilingual a plus
  • Medical, Dental, & Vision
  • Voluntary Life, AD&D, & Disability Insurance
  • Volunteer Time Off, Ventra Program
  • 401K + Employer Match
  • Paid Time Off
  • Tuition Reimbursement
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