Table Games Dual Rate Supervisor (Horseshoe)

Caesars Entertainment•Council Bluffs, IA

About The Position

Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from four different medical coverage levels. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment. We’re investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars’’ Team Member, you’ll be eligible to begin reaping the rewards of many of these benefits, in just 12 months – with full access to all educational programs with just 24 months of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy discounted meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. Job Description: Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.

Requirements

Equivalent to a high school diploma with knowledge of game and dealing techniques.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position.
Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment.
Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities.
Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
Available to work required schedule which may include nights, weekends, and holidays as needed.
Must be able to respond to visual and oral cues.

Nice To Haves

1-2 years supervisory experience is preferred.

Responsibilities

Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts.
Open and close table games in assigned area verifying count as provided by the dealer.
Inspect card decks prior to play.
Track and record player buy-ins, wins, losses and bet amounts.
Monitor bets and payouts and correct as needed.
Complete rating cards for players.
Initiate and verify fills to tables.
Investigate and resolve guest complaints or concerns in accordance with standard procedures.
Provide complimentary items to guest as requested in accordance with policies and procedures.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Other duties as assigned.