Table Games Dual Rate Shift Manager / Floor Supervisor - Full Time (Horseshoe Hammond)

Caesars Entertainment Corporation•Hammond, IN

26d•Onsite

About The Position

FLOOR SUPERVISOR: ESSENTIAL DUTIES AND RESPONSIBILITIES: Monitor all pit games in assigned pit. Maximum number of tables to monitor is seven (7). Open and close table games in assigned area verifying count as provided by the Dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts are correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Process player requests for credit and extend to guest upon approval. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Coordinates player ratings and customer cash transactions. Responsible for stocking supplies and all pit forms. Serves as Boxperson on Craps games. The individuals performing these duties may only work one title per shift. Other duties as assigned. Provide direct supervision of all pit operations during assigned shift. Assist staffing and work station assignments and adjust as needed to ensure compliance with the gaming laws and internal controls. Ensure required equipment is available and functioning properly. Review the performance of staff. Ensure all personnel follow the Indiana Gaming Commission regulations and internal control directives. Review technologies and methods to improve departmental efficiency. Ensure all gaming staff is trained on all policies and procedures. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Coordinates dice or blackjack pit during his/her hours of duty. Responsible for dice control/card control in his/her assigned pit area. ASST TABLE GAMES SHIFT MANAGER: ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide direct supervision of all pit operations during assigned shift. Assist staffing and work station assignments and adjust as needed to ensure compliance with the gaming laws and internal controls. Ensure required equipment is available and functioning properly. Review the performance of staff. Ensure all personnel follow the Indiana Gaming Commission regulations and internal control directives. Review technologies and methods to improve departmental efficiency. Ensure all gaming staff is trained on all policies and procedures. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Coordinates dice or blackjack pit during his/her hours of duty. Responsible for dice control/card control in his/her assigned pit area. May approve credit, extend credit, grant TTO's and issue comps. The individuals performing these duties may only work one title per shift. Other duties as assigned.

Responsibilities

Monitor all pit games in assigned pit. Maximum number of tables to monitor is seven (7).
Open and close table games in assigned area verifying count as provided by the Dealer.
Inspect card decks prior to play.
Track and record player buy-ins, wins, losses and bet amounts.
Monitor bets and payouts are correct as needed.
Complete rating cards for players.
Initiate and verify fills to tables.
Process player requests for credit and extend to guest upon approval.
Investigate and resolve guest complaints or concerns in accordance with standard procedures.
Provide complimentary items to guest as requested in accordance with policies and procedures.
Coordinates player ratings and customer cash transactions.
Responsible for stocking supplies and all pit forms.
Serves as Boxperson on Craps games.
Provide direct supervision of all pit operations during assigned shift.
Assist staffing and work station assignments and adjust as needed to ensure compliance with the gaming laws and internal controls.
Ensure required equipment is available and functioning properly.
Review the performance of staff.
Ensure all personnel follow the Indiana Gaming Commission regulations and internal control directives.
Review technologies and methods to improve departmental efficiency.
Ensure all gaming staff is trained on all policies and procedures.
Coordinates dice or blackjack pit during his/her hours of duty.
Responsible for dice control/card control in his/her assigned pit area.
May approve credit, extend credit, grant TTO's and issue comps.