Table Games Dual Rate Dealer/Floor Supervisor

Fifth Street Gaming•Las Vegas, NV

55d•Onsite

About The Position

It is the primary responsibility of the Dual Rate Dealer/Floor Supervisor to deal assigned games and oversee table game operations, ensuring game integrity, compliance, and exceptional guest service. The Dual Rate Dealer/Floor Supervisor works with and accepts general guidance and direction from the Casino Shift Manager, and/or the Director of Casino Operations.

Requirements

High school diploma or equivalent.
Two (2) years table games experience.
Previous experience working in a similar resort setting.
Must have knowledge of the following table games: Craps, Roulette, Blackjack.
Excellence guest service.
Basic knowledge of a computer.
Ability to solve routine problems.
Must be able to review and comprehend all necessary documentation.
Ability to effectively communicate in both oral and written English.

Responsibilities

Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld.
Maintain a thorough understanding of the rules and procedures for each game offered in assigned section.
Maintain a thorough understanding of all Dealer and Table Games Supervisor SOPs.
Maintain a detailed knowledge of upcoming casino events.
Monitor and continually train table games dealers; communicate with managers when progressive discipline is needed.
Greet and interact with guests in a professional, welcoming and attentive manner.
Ensure all laws, regulations, ICS and company/departmental policies are followed in assigned section.
Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage to efficiently and properly complete day to day tasks.
Identify advantage play and cheating techniques in a timely fashion to preserve the integrity of our games.
Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
Rate players accurately including time played, average bet and win/loss.
Track table inventory; ensure chips are accounted for.
Continually communicate pertinent gaming and employee information to the Casino Shift Manager.
Issue / Redeem markers to credit customers per ICS and SOPs.
Maintain proper bankrolls on all games in assigned section through utilization of fill and credit processes.
Issue comps per guidelines.
Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
Accurate and efficient completion of day-to-day reports and special projects that may be assigned.
Maintain equipment in assigned section; ensure that all items are in proper working order.
Other duties as assigned.