Caesars Entertainment-posted 2 months ago
Full-time • Mid Level
Danville, VA
5,001-10,000 employees
Accommodation

The position involves supervising the Supervisors as a DRASM and performing the duties of a Table Games Shift Manager in their absence. The role includes implementing policies and procedures, directing personnel, and ensuring the efficient operation of all table games and poker during a particular shift. Regular reports on shift status, employee morale, technical skills, staffing requirements, and policy recommendations are part of the responsibilities. The position requires dealing with difficult situations on the gaming floor, building relationships with customers, and providing an outstanding gaming experience. Compliance with company policies, procedures, and regulatory requirements is essential, along with maintaining the integrity and security of company funds and assets. The role also involves budget management, profit and loss analysis, and familiarity with Caesar's Brand programs.

  • Supervise the Supervisors as a DRASM.
  • Perform duties of the Table Games Shift Manager in their absence.
  • Implement policies and procedures and direct personnel according to management objectives.
  • Prepare regular reports on shift status, employee morale, and staffing requirements.
  • Recommend policy changes according to procedures.
  • Handle difficult circumstances on the gaming floor constructively.
  • Build and cultivate relationships with customers.
  • Provide an outstanding gaming experience/environment.
  • Ensure adherence to company policies and VA Lottery rules.
  • Communicate department goals and expectations to employees.
  • Align department to provide differentiated service to premium customers.
  • Listen to and respond to guest complaints and inquiries.
  • Investigate reports of variances and take appropriate action.
  • Ensure regulatory compliance and monitor internal control environment.
  • Maintain knowledge of local gaming laws and company policies.
  • Facilitate information flow by attending department meetings.
  • Ensure integrity and security of company funds and assets.
  • Manage overall department budgets and cost analysis.
  • Familiarize with all Caesar's Brand programs and systems.
  • Perform other duties as assigned.
  • College degree preferred.
  • 3-5 years of progressively challenging leadership role in casino operations.
  • Ability to understand and analyze Budget & P&L statements.
  • Proven time management and critical thinking skills.
  • Excellent employee relations skills.
  • Strong PC and Microsoft Office knowledge, especially Excel.
  • Thorough knowledge of internal controls and Virginia Lottery rules.
  • Ability to work in a smoke-filled environment and sit/stand for prolonged periods.
  • Must obtain and maintain the appropriate license through the Virginia Lottery.
  • Complimentary privileges within prescribed limits.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service