HCCR Table Games Dealer (Part Time; Varied Shift)

Harrah's Cherokee Casino Resort•Cherokee, NC

1d•Onsite

About The Position

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Table Games Dealer DEPARTMENT: Table Games JOB GRADE/FLSA STATUS: H5 – Non-Exempt BADGE TYPE/COLOR: Key--Blue REPORTS TO: Supervisor, Table Games Service, Dual Rate Table Games Service Supervisor SUPERVISES: N/A JOB SUMMARY: Responsible for dealing table games as assigned in order to provide a courteous and entertaining experience for Harrah’s Cherokee Casino guests. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Deal one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintain department standards of games productivity Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity Demonstrate superior customer service skills by displaying outlined service behaviors at all times Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next Initiate courteous and friendly conversations with guests Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting Possess money-handling skills, count large sums of cash and exchange for table chips Possess a thorough working knowledge of all casino games certified to deal Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines Check for satisfaction and effectively resolve service breakdowns when they exist Exercise appropriate discretion in identifying situations that require management attention Provide game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor Promote Caesars Rewards programs and card membership Create an atmosphere of luck and celebrates guest’s wins Provide a warm farewell and thanks guests for visiting Delight our guests with outstanding service Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Requirements

High school diploma or GED required
Must possess a certificate of completion from an accredited Dealers School or equivalent required
Must demonstrate the following essential knowledge and skills:
Excellent oral communication skills
Must be able to communicate with coworkers, supervisors, and guests
Ability to add, subtract, multiply, or divide quickly and correctly
Ability to talk to others to convey information effectively
Attention to detail
Neat, professional appearance with excellent personal hygiene
Must be able to operate in stressful situations
Must be able to operate in smoke-filled environment
Must be able to lift 30 pounds and carry 5 pounds
Must be able stand for long periods of time
Must be able to maneuver to all areas of casino
Must be able to stoop, bend, reach, kneel, twist and grip items
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Must be able to work a flexible schedule including weekends, evenings, and holidays

Nice To Haves

Proficient in Blackjack and at least 1 other major game (Craps, Roulette, or Baccarat) preferred

Responsibilities

Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Deal one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintain department standards of games productivity
Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity
Demonstrate superior customer service skills by displaying outlined service behaviors at all times
Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next
Initiate courteous and friendly conversations with guests
Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting
Possess money-handling skills, count large sums of cash and exchange for table chips
Possess a thorough working knowledge of all casino games certified to deal
Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines
Check for satisfaction and effectively resolve service breakdowns when they exist
Exercise appropriate discretion in identifying situations that require management attention
Provide game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor
Promote Caesars Rewards programs and card membership
Create an atmosphere of luck and celebrates guest’s wins
Provide a warm farewell and thanks guests for visiting
Delight our guests with outstanding service
Adhere to regulatory, departmental and company policies/procedures in an ethical manner