HCVR Table Games Dealer (Full Time; Varied Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

11d•Onsite

About The Position

Harrah’s Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Table Games Dealer DEPARTMENT: Operations JOB GRADE/FLSA STATUS: H5 – Non-Exempt BADGE TYPE/COLOR: Key--Blue REPORTS TO: Supervisor, Table Games Service; Dual Rate Supervisor, Table Games Service SUPERVISES: N/A JOB SUMMARY: Responsible for dealing table games as assigned in order to provide a courteous and entertaining experience for Harrah’s Cherokee Valley River Casino & Hotel guests.

Requirements

High School Diploma or GED required
FOR FULL-TIME: Proficient in Blackjack and at least 1 other major game (Craps, Roulette, Poker, or Baccarat) required
Six months of live dealing experience required
Must demonstrate the following essential knowledge and skills:
Excellent oral and written communication skills
Must be able to communicate with coworkers, supervisors, and guests
Strong Math skills
Attention to detail
Neat, professional appearance with excellent personal hygiene
Must be able to operate in stressful situations
Must be able to lift 25 pounds, carry 5 pounds
Must stand for long periods of time
Must be able to maneuver to all areas of the casino
Must be able to stoop, bend, reach, kneel, twist, and grip items
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Must be able to work a flexible schedule including weekends, evenings, and holidays

Nice To Haves

FOR PART-TIME: Certificate of completion from an accredited Dealers School or equivalent required
Proficient in Blackjack and at least 1 other major game (Craps, Roulette, Poker, or Baccarat) preferred

Responsibilities

Deal one or more games in order to provide guests with courteous and accurate service, and promote an entertaining environment; maintain department standards of game productivity
Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity
Demonstrate superior customer service skills by displaying outlined service behaviors at all times
Maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next
Initiate courteous and friendly conversations with guests
Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting
Possess money-handling skills, count large sums of cash and exchange for table chips
Possess a thorough working knowledge of all casino games certified to deal
Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines
Check for satisfaction and effectively resolve service breakdowns when they exist
Exercise appropriate discretion in identifying situations that require management attention
Provide game protection by keeping visual contact with all guests and game layout, and report any suspicious activity to the immediate supervisor
Act as a role model; always present oneself as a credit to Harrah’s Cherokee Valley River Casino & Hotel
Promote Caesars Rewards programs and card membership
Create an atmosphere of luck and celebrate guests’ wins
Provide a warm farewell and thank guests for visiting
Delight our guests with outstanding service
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values