Table Games Dealer - Dual Rate Supervisor - Shift Varies

Caesars Entertainment • Joliet, IL

77d • $9 - $24

About The Position

As a Table Games Dealer/Supervisor Dual-Rate, you'll dive into the thrilling world of gaming, expertly dealing your assigned games while delivering exceptional customer service. You'll be at the heart of the action, skillfully managing gameplay and keeping a keen eye on every exciting moment.

Requirements

• High School Diploma or equivalent.
• Previous guest service position preferred.
• Strong guest service orientation, able to handle monetary transactions with a high degree of accuracy.
• Clear vision for near and medium distances, as well as, good peripheral vision.
• Manual dexterity to handle numerous decks of cards and chips.
• Able to add, multiply, divide, and subtract accurately to figure payoffs.
• Gaming knowledge that should include the actual dealing of the games. Must be able to deal/supervise all the major games.
• Must have broad knowledge of casino rules, regulations, and procedures, including good gaming security.
• Must be guest service oriented, with excellent employee relations skills.
• Must be able to get along with co-workers and work as a team.

Responsibilities

• Deals assigned game according to procedure.
• Exchanges cash for gaming chips according to procedure.
• Informs the Floorperson of any requests or unusual play.
• Issues to guests the proper amount of gaming chips after completion of the credit authorization procedures.
• Acknowledges, greets and converses with all guests, offering assistance and information to anyone showing an interest in table game play.
• Routinely strives to build and maintain a rapport with table games guests.
• Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same.
• Adhere to all department/company policies and procedures.
• Completes all other duties as assigned.
• Provides superior guest service and develops quality players through personal interaction and relationship marketing.
• Ensures that all games employees are providing optimum service to all guests at all times.
• Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same.
• Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees.
• Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquiries.
• Responsible for building a rapport and coordinating daily functions with support service departments.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
• Life and Disability Insurance to provide financial security in unexpected situations
• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees