TABLE GAMES, CAGE SUPERVISOR & BUTLER MANAGER HIRING EVENT - PENNSYLVANIA AND NEW YORK!

Seminole Gaming•Hollywood, FL

13d•Onsite

About The Position

About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Requirements

Please bring your resume
Please bring State Issued ID and physical Social Security Card
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Scheduling requirements will include nights, weekends and holidays.

Nice To Haves

Craps experience is preferred.
Proficiently deal 6 games; Black Jack, Baccarat, Ultimate Texas Hold ‘em and three additional games (excluding War- Pai Gow) preferred

Responsibilities

Must deal Craps proficiently.
Proficiently deal 6 games; Black Jack, Baccarat, Ultimate Texas Hold ‘em and three additional games (excluding War- Pai Gow) preferred
Able to deal and follow all policies and procedures of all available table games within 90 days of promotion
Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard
Follow department and Company policies and standard operating procedures (SOPs) including those relating to Seminole Gaming's business ethics and all regulatory requirements.
Deliver guest service that promotes satisfaction and results in increased time at the table and return play
Maintains a work environment that is safe, professional friendly and conducive to a high level of productivity and performance, as well as morale.
Support the Seminole Gaming culture and team philosophy within the department and throughout the property
Amicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve.
Ensures the protection of customer's rewards and credit lines
Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information
Demonstrate actions and behaviors that reinforce the Company's mission, "Unconquered Vision, Unparalleled Service, Unlimited Service," and values of Fast, Fun, Friendly, Fresh and Focused in all you do
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
Perform other duties as assigned.
Under the direction of the Cage Manager, is responsible for the direct operation of the gaming cage and vault. The individual will be accountable for funds, balancing Cage Cashiers, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have strong knowledge of Title 31 and tax requirements as pertains to the gaming operation. The individual will have a strong working knowledge of all areas of Cash Operations, excluding the drop & count.
Must adhere to the Seminole Tribe's Policies and Procedures.
Knowledgeable of and ensure compliance with all departmental procedures, Title 31, and tax requirements. Prepares and reviews Title 31 paperwork.
Receive, reconcile and manage an imprest safe as assigned. Issue banks to and balance Cage Cashiers.
Perform even exchanges with and ensure the safe and efficient operation of the Vault.
Assist in performing staff reviews. Enforce all departmental procedures and perform corrective action as required.
Manages the staff under their control to ensure the safe and efficient operation of the Cage.
Ensures adequate inventories of all operational supplies.
Handles customer disputes in a professional manner. Performs other duties as assigned.
Under the direction of the Director - VIP Services, it is the responsibility of the Butler Manager to coordinate the butler team to ensure VIP guests receive exceptional personalized service. Specific functions include providing leadership, training, motivation, enthusiasm, direction and support while maintaining a team environment. The Butler Manager must be able to take ownership of situations and create new ideas, solutions to challenges and react to guest/team member's requests, comments and complaints with a positive attitude, empathy, humility and passion. They are well organized and will lead the team by displaying integrity and accountability at all times.
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Manage daily operations of the Hard Rock Butler program to include pre and post-shift meetings.
Recruit and hire team members.
Develop and initiate quarterly training programs to enhance guest experience and butler knowledge.
Assess butler's performance and provide feedback/action plan to ensure personal growth.
Update and manage all SOPs and Butler Manual.
Ensure standards and policies are adhere to.
Manage weekly schedule ensuring butler coverage is based on business demands.
Maintain health, safety and cleanliness standards in the butler pantry on level 12.
Order supplies as needed for department operations.
Manage stock and room inventory ensuring items are sourced, ordered and replaced in a timely manner.
Review LMS and Respac on daily basis.
Interact with all departments to ensure excellent communication and guest service experiences.
Work closely with VIP Manager to ensure open lines of communication and unison within the team.
Meet with Food & Beverage management to ensure room amenities exceed guest's expectations.
Coordinate with I.R.D. Management to ensure SOPs are adhered to.
Create Banquet Event Orders (BEO) and oversee guest functions to ensure smooth synergy between support departments.
Ensure Housekeeping is informed of daily guest activity in order to perform duties in a fast and detail oriented manner.
Coordinate with other casino and hotel staff to ensure each guest's experience is memorable and all aspects of the guest visit are executed flawlessly.
Adhere to the highest levels of guest service by providing exceptional guest service that differentiates us from the competition. Ensure the day to day satisfaction of each high end guest.
Initiate and engage guests in conversation in a professional and friendly manner while maintaining confidentiality. Approach guests regarding any needs or requests such as food or beverage.
Respond to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.
Communicates guest preferences to provide personalized service.
Strives to provide the best and personalized service to each and every guest.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Performs all duties of a butler and other duties as assigned.