Table Games Assistant Pit Manager

Hollywood Casino Joliet • Joliet, IL

74d • $60,320 - $65,000

About The Position

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

Requirements

• Must be at least 21 years of age.
• Associates degree in related field or minimum of three years of experience in a comparable Table Games leadership position.
• Thorough knowledge of all Table Games and operations.
• Excellent written and oral communication skills.
• Proficient in Microsoft applications (Excel, Word) and knowledge of Table Games operating systems.
• Ability to interact with guests and resolve problems diplomatically.
• Ability to write reports and business correspondence.
• Ability to present information and respond to questions from groups.
• Flexible to work all shifts including holidays, nights, and weekends.
• Ability to perform basic mathematical operations.

Responsibilities

• Supervise staff and manage daily operations of the Table Games department.
• Provide oversight for all games and game protection.
• Support and manage operational goals and monitor performance and profit objectives.
• Coordinate scheduling and address any scheduling concerns.
• Assist in the budget process by providing recommendations and reporting budget concerns.
• Promote and demonstrate superior customer service.
• Ensure compliance with games procedures and policies.
• Monitor chips and cash transactions and ensure proper payouts.
• Manage accountability of gaming equipment.
• Verify table inventories and manage table limits.
• Handle customer concerns and requests effectively.
• Engage with team members and manage feedback and grievances.
• Ensure compliance with regulatory requirements.
• Maintain confidentiality in departmental and company matters.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree