Table Games Assistant Floor Manager

Ameristar Casino Hotel Vicksburg • Vicksburg, MS

74d • $41,174

About The Position

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Responsible for supervising staff and management of daily operations in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. Works closely with department leadership to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability. Makes suggestions for improvement on standard operating procedures as needed. Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. Assists with verifications of table inventories and effectively manages table limits. Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department. Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games. Shares responsibility for the overall integrity of daily operations. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Ensures efficient operations and table games protection. Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. Accounts for chips on assigned games. This includes but is not limited to making fills and credits as needed. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associate degree (A.A.) in related field; or six (6) months to one (1) year of experience in Table Games operations; or equivalent combination of education and experience.
• Knowledge of all Table Games and Table Games Operations.
• Excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and knowledge of Table Games operating systems.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Responsibilities

• Supervise staff and manage daily operations in the Table Games department.
• Support, administer, and manage operational goals and monitor achievements of performance and profit objectives.
• Adhere to scheduling and coordinate with manager regarding any concerns, with attention to guest satisfaction.
• Assist in the budget process for the department by providing recommendations.
• Support compliance to departmental budget initiatives and report budget concerns to manager.
• Work closely with department leadership to implement and oversee strategies for customer service, comping, games layout and mix, revenue growth, and expense management.
• Make suggestions for improvement on standard operating procedures as needed.
• Address and manage team member feedback, suggestions, complaints, and grievances.
• Account for chips, cards, dice, and all other gaming equipment.
• Assist with verifications of table inventories and manage table limits.
• Maintain and process all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Inspect cards and dice continuously to ensure security of assigned table games.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Monitor chips and cash transactions between dealers and customers.
• Account for chips on assigned games, including making fills and credits as needed.
• Ensure regulatory compliance within area of authority and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs designed to support financial, physical, and mental well-being
• Paid time off earned according to local policy and increases with length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree