TA Advisor - Technology and Customer Operations

Avalara

4d • Remote

About The Position

Talent Advisor, Technology & Customer Operations (TCO)
Help shape how Avalara scales its technology and customer organizations.
Avalara is growing its global Technology & Customer Operations organization, and we’re looking for a senior talent leader who can help ensure that growth happens with clarity, intention, and speed.
The Talent Advisor, TCO is a strategic role embedded with Avalara’s Technology and Customer Operations leadership teams. This position partners directly with senior leaders across Engineering, IT, Customer Experience, Customer Support, Professional Services, and Customer Onboarding to shape hiring strategy, provide market insight, and guide critical talent decisions across a global organization of roughly 3,500 employees.
This role blends strategic talent advisory with hands-on recruiting for a small number of high-impact roles, ensuring Avalara continues to attract exceptional leaders and specialized talent while scaling as an AI-first, globally connected company.
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Requirements

• 10+ years of experience in talent acquisition within a high-growth technology or SaaS environment
• Deep experience recruiting for technical and customer-facing roles including Engineering, IT, Customer Experience, Support, or Professional Services
• Demonstrated ability to partner with senior business leaders as a trusted advisor on hiring strategy and talent decisions
• Strong understanding of how technology and customer organizations scale and the talent capabilities required to support growth
• Ability to translate talent market insight into practical recommendations for business leaders
• Excellent communication, stakeholder management, and judgment

Responsibilities

• Serve as a strategic talent partner to TCO leadership
• Partner with leaders across Engineering, IT, and Customer Operations to understand business priorities and evolving talent needs
• Help translate product, technology, and customer growth plans into thoughtful hiring strategies
• Provide talent market insight, competitor benchmarks, and hiring intelligence to inform leadership decisions
• Participate in planning cycles and leadership rhythms as the talent strategy partner
• Advise leaders on role design, hiring priorities, and talent availability across global markets
• Deliver talent mapping insights and pipeline visibility for critical technical and customer-facing capabilities
• Support thoughtful, structured hiring decisions across senior and specialized roles
• Personally lead recruiting for a targeted set of niche roles where senior judgment and expertise are required
• Partner with hiring leaders on search strategy, candidate calibration, and final hiring decisions
• Deliver a high-quality candidate experience that reflects Avalara’s culture and values
• Leverage talent intelligence, market data, and emerging trends to guide hiring strategy
• Partner closely with HR Business Partners, Finance, and TA colleagues to align hiring plans with business priorities
• Help strengthen scalable recruiting practices as Avalara continues to grow globally

Benefits

• In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
• Benefits vary by location but generally include private medical, life, and disability insurance.
• Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees