Systems Technician

Clune Construction Company • Washington DC, DC

7d

About The Position

Are you ready to grow your career with a company that values excellence and invests in its people? At Clune Construction, we’re more than builders—we’re a team of driven, collaborative and talented individuals who take pride in delivering exceptional work. Excellence is at the core of everything we do, from the quality of our projects to the way we support our people. As an employee-owned company, we invest in our team, and in return, our people share in our success. This shared commitment has earned us recognition as a Best Place to Work, a US Best Managed Company and a recipient of the Better Business Bureau Torch Award for Ethics. Whether you’re a seasoned construction professional or looking to bring your expertise to a new area, we welcome you to join our team and make an impact! The Systems Technician provides best in class support of end users via Clune’s Service Desk. Responsibilities include maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT helpdesk. This individual will bring a customer focused approach to meet continuous service delivery demands. The Systems Technician must be available to travel to regional offices, as well as occasionally provide support during on-call hours.

Requirements

• Excellent verbal and written communication skills.
• Analytical and troubleshooting skills
• Ability to communicate effectively with users of all technical levels
• Strong focus on customer service
• Fast learner with the desire and ability to learn new technical skills
• Able to travel overnight on occasion
• Available for on-call hours
• Associate’s or Bachelor’s degree in CIS preferred, or equivalent amount of education and years of experience in a technical support role
• Knowledge of the following technologies preferred: Active Directory, O365 Suite including Office, anti-virus and security software, MDM software, Windows 10, ticketing systems, printer management, mobile and desk phone management
• Familiarity with help desk ticketing systems and ITIL concepts a plus
• Hardware experience including desktop/laptops, networking, servers, etc.
• A+ certification preferred
• All candidates must provide a resume.

Responsibilities

• Provide level 1 and level 2 support to end users including computer builds and general troubleshooting.
• Assist with onboarding of new users including computer builds, phone setup, and training of users on our systems.
• Research and vet new technologies for potential field/end user use in line with Company goals and initiatives.
• Become a subject matter expert for critical apps as assigned.
• Attain SME status for mission critical apps at the user level.
• Implement/support systems and procedures implemented by Director of IT, Infrastructure Manager and Service Desk Supervisor.

Benefits

• Medical, Dental and Vision Insurance with 100% of monthly premiums paid by the company
• Employee Stock Ownership Plan
• 401k Retirement Plan with Company Match
• Employee Assistance Program
• Company-paid and Voluntary Life Insurance Plans
• Company-paid Short Term and Long Term Disability
• Flexible Spending, Dependent Care and Commuter Plans
• Career Development through Mentoring Program, Learning & Development, Continuing Education
• Fitness Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees